Customer Service with high level of Dutch and French – (86338)

We are looking for a Customer Service Agent with a High Level of Dutch and French to join an international team in one of the world’s leading leisure travel groups. You will have the opportunity to work abroad in one of our 3 final destinations (Spain-Mallorca, Portugal-Faro, Greece-Crete).

Your goal will be to ensure exceptional service is delivered to customers in all destinations across the globe:

– Answer customer questions & queries through a variety of contact channels and offer first-time solutions to customer concerns, whilst providing a great holiday experience. 
– Ensure that commitments made by our client to customers are met. Make prompt, clear decisions to resolve issues and take responsibility to take the actions required to address them;
– Respond to customers queries via various communication methods including email, SMS, social media, video calling and telephone to ensure their needs are met;
– Provide a 24/7 service to customers, ensuring all queries are dealt with and complies with governance and escalation processes to ensure timely resolution;
– Sell appropriate ancillary products as required by the customer to enhance their holiday experience;
– Maintains respectful relationships with all internal & external contacts, including source markets, suppliers.
– Work closely and collaboratively with destination teams to deliver a seamless experience to all our customers.
 

– Experience of working successfully with customers and providing a best-in-class service to them
– High level of Dutch and French
– Strong, credible communication skills with excellent written language ability
– Highly competent and confident with using all technology, including social media
– Flexible approach to work, willingness to take on a variety of tasks as and when required and ability to react quickly to a range of demanding situations
 

– Possibility to work abroad (Mallorca, Faro or Crete)
– 1 week training in the UK
– Competitive salary
– Acommodation
– International working environment

Thu, 08 Feb 2018 08:52:19 +0000

Spain Illes Balears

Temporary
Tourism
Language/ Dutch, French, English

Vai al sito

Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.

Potrebbero interessarti

Asistente Marketing Producto – (87351) Información sobre la empresa que ofrece la práctica: Empresa multinacional ubicada en Vilanova i la Geltrú, hermosa ciudad en la costa de Cataluña. E...
Talent Acquisition Specialist French Speaker ̵... If you would like to develop in Recruitment area, work with prestigious companies and use your business English on a daily basis, join our Sourcing Te...
DUTCH SPEAKERS-CUSTOMER SERVICE-BRASOV-2 WEEKS ACC... One of our clients is looking for Dutch speakers for an office in Braşov – the main and biggest office in Romania – will give you an opportunaity to d...
IT Sales Specialist w/ Native level of French R... Are you a sales person? Do you want to work in the IT sector for one of the most well-known companies? If you have a Native Level of French, this is a...