Customer Service with Italian – Contact Center – (104331)

Key Activities:

  • Managing customers’ business needs over the phone
  • Processing customers’ requests and updating data in the computer systems
  • Receiving and responding to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions (by using our knowledge management resources)
  • Helping with the implementation of our Sales and Marketing Plan
  • Generating innovative ideas and solutions that will improve customers satisfaction
  • Contributing to projects in various departments outside of regular responsibilities
  • Assisting other team members to leverage and develop their capabilities

Profile we look for:

  • Enthusiastic, communicative people that are willing to support our customers
  • With excellent knowledge of Italian and English
  • Knowledge of additional European language would be a plus
  • Not afraid of facing new challenges or opportunities
  • With enthusiastic approach to team work and focus on internal and external customers
  • Knowledge of MS Office applications, especially Excel and PowerPoint is needed
  • First working experience would be an asset for us
  • Attractive office location near Krakow City Center
  • Numerous company events (family picnics, Christmas parties, Carnival balls, Away Days, International and Product days)
  • International team environment
  • Benefits: Private medical care, MyBenefit, Life insurance
  • Fresh fruits & snacks everyday
  • Employee training (induction training, “Amway University” portfolio, language training, professional certification)
  • Product discount
  • Relocation package for candidates outside Poland

Fri, 01 Feb 2019 10:26:57 +0100

Poland Malopolskie

Amway Business Centre Europe

Permanent
Customer Service
Language/ English, Italian

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