Customer Services Representative with French – (105099)

IBM Global Services Delivery Center in Wroclaw employs IT professionals across all sectors. This site is fast becoming a “Centre of Excellence” in key areas of the global technology industry. Few places offer as many opportunities to gain knowledge in your field, to work in a stimulating environment and rewards for outstanding performance as IBM. IBM can provide the perfect setting for your career and freedom to enjoy a rich personal life.

The Customer Service department in Wrocław is a multicultural and multilingual environment where employees support major international clients with all IT requests in different languages in 24/7 service!

Job responsibilities:

  • Be available to receive any new calls at start of shift
  • Ensure consistent productivity and quality of service
  • Meet SLAs and individual KPIs, maintain customer satisfaction
  • Ensure that all tickets are logged and assigned according to the account's procedures
  • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
  • Handle and assist second level teams with problem determination
  • Escalate queries when required to appropriate personnel
  • Minimize outbound call duration and quantity
  • Monitor ticket queues
  • Apply end to end ticket and call handling expectations of account
  • Escalate any issues as soon as they arise to the appropriate contact
  • Identify knowledge management gaps and drive closure
  • Basic IT literacy and willingness to learn
  • High communication skills, customer attitude
  • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills
  • 24/7 shift environment (including nights, weekends and holidays) – if required
  • Package in a private health center- Medicover
  • Insurance package- Generali
  • Mutlisport card- access to lots of sport clubs, discounts in restaurants
  • IBM badge discounts
  • Free of charge training's during working hours
  • Real possibility of promotion
  • Possibility of being transferred to other teams/departments/business units in Poland and abroad
  • Summer camps for children
  • Winter ski tramps

Thu, 14 Feb 2019 09:44:17 +0100

Poland Dolnoslaskie

IBM GSDC

Permanent
Customer Service
Language/ English, French

Vai al sito

Potrebbero interessarti

Client Advisor with French – Bucharest ̵... Our client is a French multinational company with over 35 000 collaborators in 29 countries worldwide and an over a billion dollar turnover. For their...
Spanish Consumer Risk Appeal Agent – Dundalk... As an Appeals Agent within Risk Operations, your primary responsibilities will be to review PayPal accounts that have been limited due to what is beli...
Customer Service Associate with German/Dutch/Frenc... Would you like to live in the Capital of Central Europe? Prague will amaze you with its low cost of living, great nightlife, large expat community and...
Fitbit Products Support Specialist with Swedish la... #FEEL GOOD WITH US!TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology out...