Customer Solutions Expert with Portuguese and English – (103762)

We are looking for a Customer Solutions Expert with Portuguese and English to join a leading company dedicated to helping Salespeople sell better and more efficiently through innovative management tools.

 

As a Customer Solutions Expert you will be responsible for the following:

– Answering customer queries via phone, mail and live chat
– Troubleshooting
– Preparing reports 
– Liason with departments
– Maximising customer satisfaction

The ideal candidate will have the following skills:

– Experience working in a customer facing role
– Excellent customer service skills – great listening, responsiveness, follow-through, further escalation, and such.
– Some experience with software testing, root cause identification and issue documentation.
– Understanding of email systems, filtering, spam, and mail integration.
– Basic understanding of relational databases. (But again, the most important thing is that you care)
– Ability to interact with other team members in Support as well as other functional areas including product management and engineering.
– Fluency in English and Portuguese is a must.

Desirable skills:

– Some knowledge of sales – leads, opportunities, deal tracking and reporting.
– Experience with sales/CRM tools, such as Salesforce.com or Zoho CRM.
– Experience with helpdesk tools like Freshdesk, Zendesk etc.

– A chance to apply your caring skills at a fast-growing tech startup.
– Fun colleagues on 2 continents, 4 time zones and a vibrant company culture.
– Competitive base pay.
– Social benefits such as health insurance, free snacks and drinks and in office massages!

Tue, 22 Jan 2019 17:05:51 +0100

Portugal Lisbon

TSP | International

Permanent
Technical Support
Language/ English, Portuguese

Vai al sito

Potrebbero interessarti

Partnership Program Specialist for UK & Irela... At Versum, we create software loved by thousands of satisfied customers in the hair & beauty industry. Our product streamlines the work of more than 3...
Finnish speaking customer service positions in sun... Töihin Kyprokselle! Kypros on kreikkalainen saari Välimerellä, suoraan Turkin kainalossa. Saarella pääset nauttimaan auringonpaisteesta jopa 350 päiv...
German Customer Support Representative – (10... TTEC (Formerly TeleTech) has an excellent opportunity for you to work on behalf of our client, an innovative international company focused on developi...
German Speaking Website Promoter And Junior SEO &#... Currently we are growing our Online-Marketing Department and therefore, we are seeking to recruit a native German speaking Junior SEO. This position c...