We are looking for a Customer Solutions Expert with Portuguese and English to join a leading company dedicated to helping Salespeople sell better and more efficiently through innovative management tools.
As a Customer Solutions Expert you will be responsible for the following:
– Answering customer queries via phone, mail and live chat
– Preparing reports
– Liason with departments
– Maximising customer satisfaction
The ideal candidate will have the following skills:
– Experience working in a customer facing role
– Excellent customer service skills – great listening, responsiveness, follow-through, further escalation, and such.
– Some experience with software testing, root cause identification and issue documentation.
– Understanding of email systems, filtering, spam, and mail integration.
– Basic understanding of relational databases. (But again, the most important thing is that you care)
– Ability to interact with other team members in Support as well as other functional areas including product management and engineering.
– Fluency in English and Portuguese is a must.
– Some knowledge of sales – leads, opportunities, deal tracking and reporting.
– Experience with sales/CRM tools, such as Salesforce.com or Zoho CRM.
– Experience with helpdesk tools like Freshdesk, Zendesk etc.
– A chance to apply your caring skills at a fast-growing tech startup.
– Fun colleagues on 2 continents, 4 time zones and a vibrant company culture.
– Competitive base pay.
– Social benefits such as health insurance, free snacks and drinks and in office massages!
Tue, 22 Jan 2019 17:05:51 +0100
TSP | International
Language/ English, Portuguese
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.