linkAnordic is looking for Swedish speakers on behalf of our client in Malta. Our client is the iGaming industry leader in Malta which offers retention and customer reactivation services. This a great opportunity to join a growing team!
Main Responsibilities
– Helping our customers via email and live chat
– Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality
– Actively contributing towards improving existing internal processes, developing new ideas and concepts in order to improve our internal workflow as well as contributing towards the positive environment within the company
– Analysing previous communication to optimise quality and productivity
– Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management
– Creation, co-ordination and monitoring of ongoing bonus campaigns
– Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners
– Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality
You
– Interested in working and living in Malta
– Native Swedish speaker + fluent English (oral & written) – other languages a plus
– Minimum of one year experience in Customer Service
– Minimum of six months experience in the iGaming industry.
– Highly motivated and driven individual that has excellent time management skills
– Able to think outside the box and adapt to any given situation
– Ambitious and can imagine a future career in the iGaming industry.
– Exceptional communications skills both oral and written
– Customer oriented
– Team player
The Offer
– Competitive salary
– Relocation package
– Training and support
– Internal career opportunities
– Multicultural environment
– Work in sunny Malta
Mon, 24 Dec 2018 18:42:58 +0100
linkAnordic
Permanent
Customer Service
Language/ English, Swedish
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
