Customer Support Advisor w/Swedish – Malta – (102586)

linkAnordic is looking for Swedish speakers on behalf of our client in Malta. Our client is the iGaming industry leader in Malta which offers retention and customer reactivation services. This a great opportunity to join a growing team!

 

Main Responsibilities

– Helping our customers via email and live chat

– Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality

– Actively contributing towards improving existing internal processes, developing new ideas and concepts in order to improve our internal workflow as well as contributing towards the positive environment within the company

– Analysing previous communication to optimise quality and productivity

– Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management

– Creation, co-ordination and monitoring of ongoing bonus campaigns

– Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners

– Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality

You

–      Interested in working and living in Malta

–      Native Swedish speaker + fluent English (oral & written) – other languages a plus

–      Minimum of one year experience in Customer Service

–      Minimum of six months experience in the iGaming industry.

–      Highly motivated and driven individual that has excellent time management skills

–      Able to think outside the box and adapt to any given situation

–      Ambitious and can imagine a future career in the iGaming industry.

–      Exceptional communications skills both oral and written

–      Customer oriented

–      Team player

The Offer

–       Competitive salary

–       Relocation package

–       Training and support

–       Internal career opportunities

–       Multicultural environment

–       Work in sunny Malta

Mon, 24 Dec 2018 18:42:58 +0100

Malta Central Region

linkAnordic
Less than 18.000 € gross / year
Permanent
Customer Service
Language/ English, Swedish

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