Customer Support Executive (EN/DE/SW/FN) – (63865)

Customer Support Executive (EN/DE/SW/FN)

Customer Support

Our client is a fast growing and highly successful Malta-based i-gaming company, operating leading brands. Through the provision of highly entertaining and branded games they strive to provide their players with a unique online gaming experience.

Due to our planned growth, They are seeking to recruit customer-obsessed Customer Support Executives that can support clients in multiple languages. The ideal candidates will speak at least two of the required languages (English/ German/ Swedish/ Finnish) to a native or near native proficiency. This is an excellent opportunity to join an experienced and dedicated team providing a high-quality customer experience.

Key Responsibilities

Acting as a first point of contact for our customers;
Providing first line support to customers via email, phone and live chat in a professional and responsible manner;
Ensuring the highest level of support is delivered to customers according to agreed standards;
Aiming to resolve all issues at first point of contact;
Liaising with other departments to resolve customer queries in a prompt manner;
Attract potential customers by cross-selling products and services
Preparing product and service information reports
Highlight potential opportunities for the business
Monitoring of the system to ensure timely and accurate processing of transactions.
 

Requirements

An obsession for superior customer experience;
Native (or near-native) written and oral fluency in two of the following: English, German, Swedish or Finnish;
Computer literate in MS Office applications;
Attentive to accuracy and detail;
Excellent interpersonal skills;
Ability to work under pressure;
Autonomous worker with the ability to find solutions;
Confident decision maker;
Flexible, willingness to work shifts and additional hours when required;
Previous experience in a similar role and good industry insight would be considered an asset.

We Offer

The above position offers the opportunity to work within the fast-paced online industry along with a welcoming working environment and with further opportunities for personal growth. Furthermore, our dynamic, creative and successful team brings together the company strong ambitious drive and success towards the industry.

Fri, 05 May 2017 08:21:21 +0000

Malta Central Region


24.000 € – 30.000 € gross / year
Permanent
Customer Service
Language/ English

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