Customer Support – German Speaker – (104270)

Webhelp is a multinational company, present in 35 countries with more than 50 000 employees and is a global leader in business process outsourcing. Webhelp is growing in Portugal since 2015 and has over 1000 employees and counting!

 

Your mission

You will work for one of our clients that is the largest transportation solutions provider and your main tasks can include:

  • Booking management (altering, cancelling or creating new reservations)
  • Registering contacts and client information according to the work procedures
  • Offering information, solutions and advising customers regarding the company’s services
  • Contributing to a positive customer experience through a responsible treatment of each contact
  • Achieving the performance targets defined by the project
  • Native or fluent in German
  • Good command of English (minimum B2)
  • Previous experience in customer service, tourism or travel is a plus
  • Availability to work in rotating shifts (schedules depending on the project)
  • Ease in multitasking several applications at once
  • Excellent listening and communication skills
  • Positive attitude and team spirit
  • For non EU residents it is mandatory to have a valid work-permit
  • Opportunity to be part of a challenging and fast paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • Free training, professional development and career evolution
  • Multicultural and inclusive environment
  • Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others
  • If living abroad, we offer a relocation package that includes: three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • Work Place – Lisbon, Portugal

Thu, 31 Jan 2019 14:23:11 +0100

Portugal Lisbon

Webhelp Portugal

Project/Service based
Customer Service
Language/ English, German

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