Customer Support – Native German – (87009)

As we are expanding at a fast pace, we are looking for a competitive, ambitious, positive, bright, forward-thinking, entrepreneurial, and high-spirited Sales & Customer Support Agent to assist the other Team Agents by supporting the Customer Experience process with our customers

If you consider yourself to be a communicative person who likes sales and helping others and you are excited about changing an industry, this is your chance!

The Sales & Customer Support Agent will:

Possess a high level of both verbal and written communication skills. Being super friendly 😉

Respond, research and resolve incoming inquiries via phone and email in a timely, professional and efficient manner.

Provide customers with detailed information about our services in order to answer possible questions and create future bookings.

Communicate customers' feedback and suggestions to other departments in order make corrections and provide the best possible customer service.

 

Be a native/bilingual in German have an advanced (C1-C2 level) of English. Other languages are huge plus.

Have experience using online software, site management and tools.

Be flexible to work in shifts and to rotate during weekends, according with internal needs.

Desired Knowledge, Skills & Abilities

Customer focus oriented and relationship management skills.

Positive and friendly language when speaking to customers. “Read customers” and make the selection of a property a personal and tailored experience to their needs.

Effectively and efficiently manage time multi-tasking skills in order to close bookings faster

Open minded and well-traveled person with an international perspective as you will be talking with hundreds of people from all over the world everyday. Have been an expat living abroad for a while is a massive plus.

Team Player.

Goal oriented.

Working Schedule : Monday to Friday, 12:00 – 21:00 (1 hour break).

Learning how to build and grow an international startup.

Learning and providing input from and to other areas, sales, marketing, operations, finance, and product.

Possibility of moving to other areas and get more responsibilities within the company.

Salary: 18000€ gross/year + monthly commissions

Private health insurance copayment with Mapfre

Gym copayment

Wed, 21 Feb 2018 11:36:24 +0000

Spain Madrid


18.000 € – 24.000 € gross / year
Permanent
Customer Service
Language/ German, English

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