Customer Support Roles for German Speakers – (87286)

Teleperformance Greece

Are you ready for the wonderful experience of living abroad?
Do you want to meet the historical Greece during the sunniest period of the year?
Research shows that experience in other countries makes us more flexible, creative, and complex thinkers. A chance to work in Greece, in a friendly and multicultural environment is given to you while at the same time we provide you with an excellent relocation package!
We are a “people company” working for people; main components of our services are professionalism, communication and empathy.  Our professional and friendly advisors help our customers to solve their problems and make their lives easier. That’s the essence of our daily work. 

Your role as German speaking Advisor:
We are looking for candidates who can interact with others effectively and be comfortable with phone support and customer care. The ideal applicant should have strong technical skills, great motivation, interest in new technologies, fluency in German & should be willing to relocate to Athens, Greece.

Receiving Inbound calls, e-mails and Chats from existing consumers requiring product support.
Maintaining, analyzing, troubleshooting and attempting repair of all products.
Investigating errors and problems; performing root cause analysis in effort to provide permanent resolutions.
Ensuring that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved.  
Communicating clearly and gently with all consumers
Managing effectively length of calls ensuring minimum consumer inconvenience.

 

Prerequisites 
Fluent in English and German(written + verbal)
Strong communication, phone and soft skills.
Strong tech skills and familiarity with new technologies and smartphones.
Ability to handle demanding clients and stressful situations
Willingness to work in a fast paced environment
Effective listening skills
Knowledge Retention +  Attention to Detail

We give now the opportunity to fluent German speakers to work with us! 
What we offer you:
Excellent monthly salary (more than twice the average Greek salary) 
International, multicultural modern working environment
Career development opportunities
Extra Payment for Overtime, Sundays and Greek Holidays (75 %)
Extra Payment for night shifts (25%)
300€ per month providing in tickets voucherr
Bonus for referring new colleagues
Monthly performance Bonus
Meal vouchers per month for a full year
Great relocation package: Airplane Ticket/ Transportation from Airport/ 2 Weeks Free Accommodation
Paid flight home once every 6 months
Subsidized data upon arrival
VISA Support
Special Discounts &Offers for all employees
Paid training using the latest technology
Ongoing IT and Soft skills training provided by our specialists keeping you updated
2 Extra salaries per year ( Christmas / Easter- Summer)
On-site canteen
Casual dress code
In-House doctor and examination center
Free Greek courses
Employee Relations team to help new hires integrate in the Greek lifestyle and culture
Interactive activities within a fun team: team-building, excursions, themed parties, sport events, talent pageants etc

Wed, 28 Feb 2018 10:53:34 +0000

Greece Attica


18.000 € – 24.000 € gross / year
Permanent
Customer Service
Language/ German, English

Vai al sito

Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.

Potrebbero interessarti

Junior Customer Operations Representative with POL... Capita Customer Solutions is an established leader in the business process outsourcing market with multiple clients in both the public and private sec...
Turkish Speaking Customer Care Agent – (8674... Our client is looking for a Turkish speaking Customer Care Agent to join their growing Team based in Berlin - Germany. You will be responsible for the...
TEAM LEADER, Server and Service Management (SSM) ... - Ensuring resource allocation on 24X7 shifts- Making sure KPI’s are achieved, team fully utilized, team gaps reported and actions to close these know...
Administration Associate with English and French  ... For our client, an international business company, we are looking for person who would like to take up a job on the position of Administration Associa...