Customer Support Team Leader – Latvian and Russian Speaker – (106038)

Ferratum Group is an international provider of mobile banking and digital consumer and small business loans, distributed and managed by mobile devices. Founded in 2005 and headquartered in Helsinki, Finland, Ferratum has expanded rapidly to operate across Europe, Africa, South and North America and the Asia-Pacific region.

As a pioneer in digital and mobile financial services technology, Ferratum is at the forefront of the digital banking revolution. Ferratum Mobile Bank, launched in 2016, is an innovative mobile banking platform offering a range of banking services, including real time digital payments and transfers, within a single app which is currently available in five European markets.

Ferratum Group is listed on the Prime Standard of Frankfurt Stock Exchange under symbol 'FRU'.

 

  • Supervising the operational support for customers’ service related activities
  • Supervising the processing of help desk support to Ferratum customers
  • Being in charge for support reporting operational area, including KPI reports
  • Providing specialized training for the new employees
  • Answering questions regarding the Company’s products and services
  • Providing superior customer service in a professional and friendly manner
  • Identifying selling opportunities as per customer needs
  • Sharing knowledge and experience with other team members and the provision of support as and when needed.
  • Demonstrating a positive attitude, adaptability, flexibility, and punctuality
  • Excellent interpersonal skills
  • Previous experience in a similar role is required
  • Positive and can-do attitude
  • Proficiency with Microsoft Office for Windows (Outlook, Word, Excel and PowerPoint) 
  • Previous experience as a sales manager is a plus
  • The opportunity to work in a dynamically international evolving company;
  • Opportunities for growth, realization of own ideas and further training;
  • Professional and attentive environment;
  • Other company benefits (performance-based bonus scheme,company events, gym card, transport solution for night shifts whenever the public transport is not available, relocation incentive for non-residents in Malta, internal development training sessions).

Fri, 01 Mar 2019 17:27:00 +0100

Malta Central Region

Ferratum Bank Malta

Permanent
Customer Service
Language/ English, Russian, Latvian

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