Czech or Slovak Customer Service Jobs in Athens, Greece!  – (103008)

Czech or Slovak Customer Service Jobs in Athens, Greece! 

Our Client was Established in 1989, the very first company to introduce contact center outsourcing provision in Greece and by far the largest in the local market. It started becoming a major Multilingual destination for Europe, the Middle East, and Africa, serving currently over 130 markets in 35 languages & dialects and employing nearly 4,500 people from 91 nationalities. 

Responsibilities: 

 

  • Receive inbound calls, Emails, and Chats from consumers requiring product support 
  • Maintain, analyze, troubleshoot and attempt repair of all products 
  • Investigate issues and solve problems; performing root cause analysis in the effort to provide permanent resolutions 
  • Speak clearly and inform accordingly the consumers 
  • Manage the length of the calls ensuring minimum consumer inconvenience 
  • Stay current with system information, changes, and updates 

Requirements:

  • Customer Service and Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions while guiding users through step-by-step solutions. 
  • Clear communication and soft skills (written + verbal) 
  • The capability of handling demanding clients and stressful situations 
  • Demonstrate effective communication and politeness during the call 
  • Effective listening skills 
  • Knowledge Retention + Attention to Detail 

Offer: 

 

  • Bonus': 100.00€-200.00€ 
  • Relocation package: Flight ticket was given (within UE), taxi from the airport, 2 weeks hotel accommodation (breakfast included) 
  • Salary: 1045.00€ (14 salaries yearly) every 6 months you receive an extra salary and other great benefits as well that adds on to your monthly salary 

Tue, 08 Jan 2019 10:59:48 +0100

Greece Attica

Head Hunt International
Less than 18.000 € gross / year
Permanent
Customer Service
Language/ Czech, Slovak

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