Danish/Finnish/German/Dutch Customer Service-Banking&Finance – (103282)

Danish/ Finnish/ German/ Dutch Customer Service roles – Financial Services

 

Looking for a new career abroad? Linked to Banking & Finance through your education, experience or simply – interest? Speak English and Danish, Finnish, German or Dutch fluently, and have excellent communication skills? Well, we may have a great job for you!

 

Our Client is a provider of Customer Communication solutions for businesses. They work for a number of industries, with a strong focus on Banking & Finance, and they co-operate with some of the most respected banks and financial institutions worldwide.

 

They are looking for Danish, Finnish, German or Dutch speaking Customer Service Agents to join their individual and business clients support team based in Edinburgh!

 

Your responsibilities will be:

  • Providing support on the use of banking products (e.g. accounts, cards, online banking) via phone and email (in Danish, Finnish, German or Dutch).
  • Dealing with the variety of inquiries: from questions – through problems – to customers’ feedback.
  • Following internal procedures and processes.
  • Co-operating with national and international teams in the resolution of customers’ queries.

 

This role DOES NOT involve Sales nor Consultancy, so you WILL NOT be selling credit cards/ accounts/ loans, nor will you be advising customers e.g. on their financial investments. You will be dealing exclusively with Customer Support matters.

Who are they looking for?

  • Languages – English + Danish, Finnish, German or Dutch at the fluent level.
  • Interest in Financial field.
  • Excellent communication and interpersonal skills.
  • Very strong PC skills (MS Office, Internet, databases).
  • Good analytical and problem-solving skills.
  • Ability to understand and follow procedures.
  • Proactiveness.
  • Team-orientation.

On offer:

  • Excellent basic salary + monthly incentive scheme.
  • Flexible shifts.
  • Employee benefits scheme.
  • Great initial and on-going training.
  • Career development – internal and external.

If you feel that you are a perfect (or almost-perfect) candidate for the role, please send us your CV and we will review it asap!

 

Sun, 13 Jan 2019 10:59:13 +0100

United Kingdom Scotland South

First Place Recruitment Ltd.
18.000 € – 24.000 € gross / year
Permanent
Customer Service
Language/ German, Danish, Dutch, Finnish

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