TTEC, a global leader in customer experience with 50,000 employees in 80 countries and 5 continents!
We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.
What will your typical day look like?
As a bilingual customer service representative, you will handle customer interactions and establish a relationship of trust with them to increase their level of satisfaction and confidence.
Specifically, you will:
- handle incoming inquiries from our customers in a positive and enthusiastic manner
- actively listen to customers to better understand their needs
- preform basic troubleshooting to assist customers with issues
- propose products and services that meet their needs
- solve customer issues
- redirect them to someone else for help, if required
- ensure the customer leaves the interaction feeling reassured and impressed
- Fluent in English and Dutch
- Dynamic, passionate and caring
- Interested in having a challenging job
- Able to work with minimal supervision
- Computer savvy
- Flexibility to work shifts
- High-school diploma
- Having previous work experience in customer service
What’s in it for you? You’ll get:
- £20,571.20 per annum
- Weekly 1:1 behavioral coaching sessions
- Ongoing support for immediate questions
- Career planning
- Monthly performance-based bonus programs
- Paid initial and ongoing training for self-development
- Employee discounts with local partners
- Expanded social network
- Competitive annual base salary plus bonus based on performance
- Excellent relocation package to assist you in moving to Belfast (Including flight assistance and 7 nights hotel accommodation).
- Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements
- Private Pension and Life assurance
- 25 Annual leave days, bank holidays and leave increasing with service
- Potential for rapid advancement in many fields, and throughout 17 countries!
Something eceptional is happening at TTEC. Join us and experience it for yourself!
Tue, 12 Mar 2019 15:39:19 +0100
TTEC UK Limited
Language/ English, Dutch
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.