Passionate about Travelling? This is the job opportunity for you!
The role purpose is to support Airbnb customers with their queries. You will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care.
Responsibilities and Duties
• Deal with members’ email queries promptly and efficiently, in accordance with company procedures
• Process all incoming phone calls from customers and manage all requests, changes and cancelations as necessary
• Interact with a diverse customer base• Input and access data on multiple systems
• Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimize repeat callers.
• Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings
• Perform all duties in an efficient, professional and courteous manner at all times.
• Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.• Look at opportunities to make changes and improve the processes where possible .
Qualifications and Skills
• Ability to write and speak fluently, clearly and concisely in English AND Dutch
• Previous customer support experience is an advantage
• Excellent problem solving abilities
• Empathetic and can communicate in a caring and friendly manner
• Strong time Management skills and motivation to exceed expectations
• Enjoy working in a fast paced environment
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Strong team spirit with passion and drive to help users and deliver the best in customer service .
Competitive Salary + Bonuses + Career Development within the Company
You would also be entitled to various benefits including free doctor’s visit scheme, occupational health nurse visits, pension, EAP scheme plus more. We offer a positive working environment for our employees with particular focus on employee engagement and wellbeing. Sports and social clubs/events as well as genuine career progression opportunities for high performers can also be found at Voxpro.
Fri, 02 Mar 2018 13:00:20 +0000
18.000 € – 24.000 € gross / year
Language/ Dutch, English