Dutch or Swedish Speaking Tech Support
£25k per year relocation assistance (€1250 reimbursed when receipts of travel and accommodation are provided)
Duties & Responsibilities:
- Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.
- Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.
- Displaying a high level of customer service during support to achieve high customer satisfaction scores.
- Adhere to escalation procedure in case of any escalations
- Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
- Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.
- Exceed customer satisfaction, phone, productivity and other individual and team targets in this leading network equipment company who are recognised top support environment.
Recruitment Direct is acting as a recruitment agency
Skills & Qualifications:
- Fluent Dutch or Swedish and English, both Oral and Written.
- A good mix of both IT knowledge and customer service skills are essential.
- Any IT certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
- Experience of supporting customers in a contact centre environment would be beneficial.
- Good understanding of PC hardware/software as well as the Windows operating system.
- Excellent communication skills.
- Proven time management skills and ability to work under time pressures.
- Fantastic team spirit and mentality with a focus on customer satisfaction.
- €25k per year
- Relocation assistance
Sat, 23 Feb 2019 18:28:25 +0100
Language/ English, Dutch, Swedish
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.