Dutch or Swedish Speaking Tech Support – (105641)

Dutch or Swedish Speaking Tech Support

Cork, Ireland

£25k per year relocation assistance (€1250 reimbursed when receipts of travel and accommodation are provided)

Duties & Responsibilities:

  • Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer.
  • Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support.
  • Displaying a high level of customer service during support to achieve high customer satisfaction scores.
  • Adhere to escalation procedure in case of any escalations
  • Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
  • Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.
  • Exceed customer satisfaction, phone, productivity and other individual and team targets in this leading network equipment company who are recognised top support environment.

Recruitment Direct is acting as a recruitment agency

Skills & Qualifications:

  • Fluent Dutch or Swedish and English, both Oral and Written.
  • A good mix of both IT knowledge and customer service skills are essential.
  • Any IT certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
  • Experience of supporting customers in a contact centre environment would be beneficial.
  • Good understanding of PC hardware/software as well as the Windows operating system.
  • Excellent communication skills.
  • Proven time management skills and ability to work under time pressures.
  • Fantastic team spirit and mentality with a focus on customer satisfaction.
  • €25k per year
  • Relocation assistance

Sat, 23 Feb 2019 18:28:25 +0100

Ireland Cork

Recruitment Direct

Permanent
IT Helpdesk
Language/ English, Dutch, Swedish

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