Dutch Sales & Customer Support – up to 30000 + Benefits – (103861)

Manpower's client is is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services. 

* About the role * 

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in 
this position requires exceptional customer service skills, and desire to solve problems, 
ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. 

* Key Responsibilities * 

• Providing support to small and medium-sized businesses (SMBs) based in EMEA through 
different channels – chat, email and phone 
• Providing product and tool support to improve the overall experience and drive higher 
product adoption and spend 
• Ability to identify trends and solve problems facing multiple SMB clients 
• Responsibility for helping SMB customers drive results via their marketing campaigns 
through consultation, education, and support, demonstrating the value of the clients SMB 
advertising solutions 
• Provide vital product insights and feedback on client products 

* Skills * 

• Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp 
quickly 
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the 
advertising platform 
• Professional customer service skills: solutions mind-set, helping nature, passion for the 
customer and customer experience 
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress 
and pro-actively identify areas where clients can improve how they use our solutions 
• Focus on SMB customer satisfaction by driving the right product adoption for the right 
customer 
• Consultative selling and customer empathy mind-set 
• Self-driven with attention to detail and follow-through 
• Ability to multi-task and work under pressure 
• Excellent communication skills: verbal, written, listening skills 

Salary: up to 30 k + Benefits 

Snacks on site 

Nice Location in the city center!

Sounds Good? Apply today and don't miss this opportunity! 

Thu, 24 Jan 2019 10:55:59 +0100

Ireland Dublin

Manpower Ireland
24.000 € – 30.000 € gross / year
Permanent
Customer Service
Language/ Dutch

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