Dutch Speaking Customer Care Agent for PayPal – (86211)

Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction. We partner with our clients to effectively harness our industry’s explosive digital transformation to ensure an innovative, end-to-end solution to managing and enhancing the customer experience.

With over 30 years of industry-leading experience, Sitel’s 75,000 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. We are currently looking to expand our Hebrew team, which supports one of our main clients – PayPal.

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For our campaign – the world famous brand PayPal, we are looking for positive and enthusiastic Dutch Speaking Customer Care Agent.

 

Your Tasks:

  • Communicate via telephone and email with existing customers in order to solve their technical issues
  • Give information and handle the inquiries on basics in a case closing manner
  • Transfer more difficult inquiries to the next level of support if necessary
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
  • Carry out customer request referrals and transfer in timely and correct manner by predefined rules
  • Inform the management of any scope changes, or new support needs arisen

We are looking for employees meeting the following requirements:

  • Native level knowledge of both written and oral DUTCH
  • Very good command of English
  • 1+ years of experience on a similar or the same position
  • Excellent communication skills
  • Good numerical and verbal reasoning skills
  • Good MS Office skills

SITEL Bulgaria offers you:

  • Competitive remuneration scheme including monthly performance bonus
  • Social package including: additional healthcare insurance; gift vouchers; social team activities;
  • To join a young and dynamic team in multinational environment
  • Opportunities for long-term professional career
  • Entitlement to company internal training and development accordingly global standards
  • Friendly and accessible office location
  • 8 hours working day on shifts; open for part-time options.
  • If you are interested, we will be glad to receive your application

Tue, 06 Feb 2018 14:37:47 +0000

Bulgaria

Permanent
Customer Service
Language/ Dutch, English

Vai al sito

Potrebbero interessarti

Junior Accountant – (106534) In Finance we own the numbers of Badi and we distribute resources between all departments, so everyone can achieve its goals. We have an analytical mi...
German Advisor for a leading credit card provider ... About Sitel With more than 30 years of industry expertise, Sitel now serves more than 400 customers worldwide - in 48 languages. More than 75,100 ded...
Air Travel Customer Consultant – German (rel... Want to make someone’s day, every day? Join us! Get in touch with the fast-moving world of air travel and explore the world at discounted rates! To b...
Dublin City Host – (106380) ABOUT THE COMPANY City Unscripted is a travel company based in the UK but working in 41 cities around the world.We offer private and personalsied cit...