Dutch Speaking Team Leader – (102610)

Dutch Speaking Customer Care Team Leader

Cambridgeshire, England

£29,000-33,500 per year relocation assistance

Job Duties

Motivate and support the team to develop positive relationships with customers to provide excellent customer service.

Resolve complex customer queries and complete follow-up actions.

Use bespoke IT systems to resolve and process customer orders and queries.

Carry out call quality reviews and help your team develop using a coaching approach.

At peak times, take calls and handle customer enquiries.

Recruitment of Customer Care staff.

Develop product and process knowledge to continue providing excellent customer service.

Qualities

Previous Team Leader/Supervisor experience

Passionate about delivering customer service.

Fluent in spoken and written Dutch and English.

Willing to learn how to use a variety of bespoke IT systems.

Positive and engaging communication skills.

Coaching & feedback skills.

Ability to work in a team, ask for help and trust colleagues.

Face to face Customer Service skills with visitors and at events.

Ability to prioritise a varied workload.

Interpret department, team and individual metrics for continuous improvement.

Problem-solving skills to take the initiative and develop your knowledge.

Hours and Days

Monday – Friday 07.00 – 15.15 (overtime maybe required to cover busy periods and annual leave)

Please note: The successful applicant will be required to undertake a criminal record check.

 

Relocation assistance – 4 weeks accommodation flight reimbursed.

 

€29.6k per year relocation assistance

Thu, 27 Dec 2018 09:33:37 +0100

United Kingdom England – East

Recruitment Direct
24.000 € – 30.000 € gross / year
Permanent
Team Leader / Manager
Language/ English, Dutch

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