Dutch Speaking Customer Care Team Leader
Cambridgeshire, England
£29,000-33,500 per year relocation assistance
Job Duties
Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
Resolve complex customer queries and complete follow-up actions.
Use bespoke IT systems to resolve and process customer orders and queries.
Carry out call quality reviews and help your team develop using a coaching approach.
At peak times, take calls and handle customer enquiries.
Recruitment of Customer Care staff.
Develop product and process knowledge to continue providing excellent customer service.
Qualities
Previous Team Leader/Supervisor experience
Passionate about delivering customer service.
Fluent in spoken and written Dutch and English.
Willing to learn how to use a variety of bespoke IT systems.
Positive and engaging communication skills.
Coaching & feedback skills.
Ability to work in a team, ask for help and trust colleagues.
Face to face Customer Service skills with visitors and at events.
Ability to prioritise a varied workload.
Interpret department, team and individual metrics for continuous improvement.
Problem-solving skills to take the initiative and develop your knowledge.
Hours and Days
Monday – Friday 07.00 – 15.15 (overtime maybe required to cover busy periods and annual leave)
Please note: The successful applicant will be required to undertake a criminal record check.
Relocation assistance – 4 weeks accommodation flight reimbursed.
€29.6k per year relocation assistance
Thu, 27 Dec 2018 09:33:37 +0100
Recruitment Direct
24.000 € – 30.000 € gross / year
Permanent
Team Leader / Manager
Language/ English, Dutch
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
