Dutch speaking Team Manager – (104432)

Are you ready to take on your next challenge in the city of Sofia? We are looking for a fluent Dutch
speakes with a good command of English who also has call centre management experience.
The role is for our client – an outsourcing partner – and is based in their office in the Bulgarian capital
Sofia. This largely modern and youthful city has some fantastic museums, galleries, restaurants and
clubs. It also lays on the foot of the Vitosha Mountain which gives plenty of opportunities for skiing
and hiking!

As a Team Manager for an online payment project, you will manage a team of around 15 call centre
agents. Your tasks is to create a stimulating work environment to continually increase the
improvement and results of your team. You will work closely with your team to improve individual
and department KPI performance. It will be your responsibility to analyse performances and make
sure your team has the tools and knowledge they need to deliver their targets. Designing and
delivering individual and group training/coaching sessions will be part of your role.
 

We are looking for candidates who have:

  • Excellent communication skills both verbally and written in Dutch and English
  • Previous experience in managing a call centre team
  • Ability to motivate and coach team members
  • Strong Customer Service experience
  • Good analytical skills
  • Have a flexible attitude
  • Computer literate

The selection process is done remotely via phone and / or video interviews. For the successful
candidate, there is an excellent relocation package on offer which includes initial flight to Sofia, hotel
on arrival and monthly accomodation allowance. In short – a lot of support will be provided to get you settled in your new city quickly!

Fri, 01 Feb 2019 19:17:21 +0100

Bulgaria Sofia

Talingual
18.000 € – 24.000 € gross / year
Permanent
Team Leader / Manager
Language/ Dutch

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