Dutch Techninical Solutions Consultant – (104576)

The role of Technical Solutions Consultant is to resolve customer frontline inquiries and to escalate where appropriate. These inquiries include pre-sales, order management, and technical issues through email and phone support, as well as chat potentially.

Our client is an outsourcing centre which provides customer service, back office, technical support and sales solutions to multinational companies. 

The company offers an international, young and dynamic working environment with possibilities of growth.

– Handles basic troubleshooting issues via the telephone and email, addressing both hardware and software related issues 
– Effectively communicates sales and technical information with customers 
– Diagnoses and provides a path to resolving technical issues 
– Report and escalate new customer issues 
– Ensure excellent customer satisfaction Work with Tier 2 Generalists to resolve or properly close tickets 
– Manage an individual ticket queue

– Previous experience working in a call center is desired
– Excellent customer service skills
– Strong written, verbal with an ability to communicate 
 technical issues in an easy to understand format
– Ability to use critical thinking and logic skills to isolate and 
 resolve technical issues in a timely manner
– Ability to communicate technical issues in an easy to 
 understand format (verbal and written)
– Excellent time management, organizational and prioritization 
 skills Ability to navigate in a Windows or Apple environment – prefer an understanding of both operating systems Some understanding of wireless networks (setting up wireless networks, troubleshooting, for Windows and Apple, etc.)
– Excellent interpersonal skills
– Aptitude to learn new hardware & software technical 
 specifications 1 year related experience in one or more of the 
 following fields, preferred: Customer Service/Support 
– Environment Information Technology/Help Desk Networking – Familiar with ticketing and telephony systems is preferred 
 but not necessary Aptitude to learn new hardware & software 
 technical specifications

– Salary (fix + variable)
– Immediate incorporation 
– Long term contract 
– Free languages courses in Spanish
-International working environment with possibilities of growth 
 inside the company
– Full time job
– Plus extra incentives and over achievements bonus
– Employee discounts

Tue, 05 Feb 2019 12:35:48 +0100

Spain Barcelona

Talent Search People – Native Speakers
18.000 € – 24.000 € gross / year
Permanent
Technical Support
Language/ Dutch, English

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