The role of Technical Solutions Consultant is to resolve customer frontline inquiries and to escalate where appropriate. These inquiries include pre-sales, order management, and technical issues through email and phone support, as well as chat potentially.
Our client is an outsourcing centre which provides customer service, back office, technical support and sales solutions to multinational companies.
The company offers an international, young and dynamic working environment with possibilities of growth.
– Handles basic troubleshooting issues via the telephone and email, addressing both hardware and software related issues
– Effectively communicates sales and technical information with customers
– Diagnoses and provides a path to resolving technical issues
– Report and escalate new customer issues
– Ensure excellent customer satisfaction Work with Tier 2 Generalists to resolve or properly close tickets
– Manage an individual ticket queue
– Previous experience working in a call center is desired
– Excellent customer service skills
– Strong written, verbal with an ability to communicate
technical issues in an easy to understand format
– Ability to use critical thinking and logic skills to isolate and
resolve technical issues in a timely manner
– Ability to communicate technical issues in an easy to
understand format (verbal and written)
– Excellent time management, organizational and prioritization
skills Ability to navigate in a Windows or Apple environment – prefer an understanding of both operating systems Some understanding of wireless networks (setting up wireless networks, troubleshooting, for Windows and Apple, etc.)
– Excellent interpersonal skills
– Aptitude to learn new hardware & software technical
specifications 1 year related experience in one or more of the
following fields, preferred: Customer Service/Support
– Environment Information Technology/Help Desk Networking – Familiar with ticketing and telephony systems is preferred
but not necessary Aptitude to learn new hardware & software
– Salary (fix + variable)
– Immediate incorporation
– Long term contract
– Free languages courses in Spanish
-International working environment with possibilities of growth
inside the company
– Full time job
– Plus extra incentives and over achievements bonus
– Employee discounts
Tue, 05 Feb 2019 12:35:48 +0100
Talent Search People – Native Speakers
18.000 € – 24.000 € gross / year
Language/ Dutch, English
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.