English customer care and sales representative – (103175)

Dreaming of living in Lisbon ? Are you an English speaker and do you have a passion for providing excellent customer care? 

Would you like to work in a fun, multicultural team in the centre of the city? If so, we have a great job opportunity for you to kick-start your career in Portugal!

The Customer Engagement Network teams manage a variety of inbound customer servicing interactions, providing extraordinary customer care to individual consumer and corporate customers. 

Your main tasks include:

• Support a variety of inbound customer servicing;

• Cross-selling and up-selling calls for existing customers who may have questions related to their card product(s);

• Basic balance inquiries;

• Requests for account maintenance;

• Assistance with fees assessed;

• Information on product features and online/mobile services;

• Assistance with disputing a charge;

• Inquiry regarding card usage or card replacement;

• Customers call back for follow-up or service recovery;

• Engage with customers and resolve where possible customer dissatisfaction or escalation calls.

 

Our client: 

Our client is an international expert in extraordinary customer experience solutions and collaborates with many world-famous brands.

They are now looking for a English Customer Advisor to join their ambitious team in sunny Lisbon

• Fluent or native speaker in English

• Very good communication skills

• Enthusiastic, dynamic and team player

• Organized, accurate, and professional

Benefits:

• Fixed salary + bonus + housing

• Meal allowance

• Private health insurance

• 22 vacation days 

• Relocation package including flight, accommodation, etc (if you are living abroad)

• Training is fully paid and is included in the contract

• Career opportunities and a great working environment

Thu, 10 Jan 2019 16:11:19 +0100

Portugal Lisbon

Multilingual Jobs Worldwide
Less than 18.000 € gross / year
Permanent
Customer Service
Language/ English

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