English Customer Support Agent Barcelona Night Shift – (104580)

Customer Support Agent (English speaker)
Barcelona, Spain

As a Customer Support Agent you will play a crucial role in an important new partnership between
Arvato and Eurosport, by assisting Eurosport’s UK customers with their questions and inquiries related to the Eurosport Player service and ensuring excellent customer relationship management at every interaction. Our Barcelona office is rigged for strong growth in 2019, which offers a wide range of opportunities for internal promotions and career development for the right candidates.

 

Main responsibilities:
– Receive and handle UK customer requests by email and chat
– Function as an ambassador for the Eurosport Player service
– Collection and maintenance of customer data
– Clarification of customer inquiries regarding service, subscription, payment and technical
requirements
– Work on requests and comments via the Eurosport Social Media channels

Full-Time Night shift (00h00 – 08h00)

2 Weekends included per month

– Complete English fluency on a native speaker level
– Experience in customer service, communications or similar roles
– Good knowledge of current social media channels (Facebook, Twitter etc.)
– Passion for community management and digital affinity
– Excellent communication & inter-personal skills

– Availibility to start on monday 4th of March 2019

 

– The opportunity to work in sunny Barcelona, one of Europe’s most attractive cities
– Highly competitive salary
– An ambitious company culture, encouraging internal promotions and professional development
– International working environment

Tue, 05 Feb 2019 12:44:49 +0100

Spain Barcelona

Eurosport

Temporary
Customer Service
Language/ English

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