Role: Enterprise Mobility Consultant – Swedish Speaking
Location: Solihull, UK
Start Date: ASAP
SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. Reporting to the Manager of Professional Services, Enterprise Mobility Consultant will be responsible for implementing, supporting & managing SOTI’s MobiControl Mobile Device Management Software Solution.
- Provide subject matter expertise on the implementation, configuration & support of SOTI MobiControl Mobile Device Management Software Solutions to meet project deliverables, which would include activities such as software installation, application configuration, testing and pro-actively troubleshoot and resolve issues that arise during implementation if any.
- Hold requirement gathering sessions with clients and provide feedback to the back end software development team to assist in any product fixes, enhancements etc.
- Setup and/or carry out large scale software migrations and upgrades.
- Assist Support and Pre-Sales teams with technical issues as needed and assist in software quality assurance activities if required including testing and documentation of product issues.
- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
- Undertake Discovery Calls with customers to identify opportunities to effectively leverage SOTI Software across their different business units.
- Develop documentation to support the standard implementation and support processes.
- Document all Work Orders and Enterprise Support Cases accurately in a timely manner.
- Strong training skills, with ability to train end users on SOTI software in large number of people, on site or via phone.
- Log all testing, troubleshooting and research done of all known issues, workarounds, and general information to add to the support knowledge base.
- Act as a designated point of contact for a given set of Enterprise Support customers, developing an understanding of the customer’s business, how mobility is used by their business, and their future strategy for mobility.
- Provide consultancy (consisting of advice, training, knowledge-transfer, and assistance with modifications to a customers’ MobiControl deployment) on a pre-scheduled basis in collaboration with the customer
- Acting as a point of escalation for a customer who feels that their support cases are not progressing quickly enough or with the appropriate level of skill, as well as provide guidance and assistance as needed to Support team members who require specialised help with a given Enterprise Support customer’s environment
- Advocate for your customers where prioritisation is required at meetings
- Writing an Annual Technical Review providing a thorough breakdown of the Customer’s environment, configuration, and cases raised with recommendations for improvements
- Work with assigned customers’ SOTI Account Manager to generate sales opportunities for your Enterprise Support customers
- Develop and deliver occasional Webinars for your customers and colleagues on a specialized aspect of SOTI Mobility Management
- Willingness to travel (approx. 50%) to local and international locations as required.
- Minimum 4+ years in advanced technical positions (implementation specialist, technical support, solutions architect), direct customer advocacy and engagement experience in post-sales or professional services functions and working in a complex IT environment.
- Strong interest in mobility, solid understanding of leading and emerging mobile technologies along with working knowledge of Android, Apple & Windows Operating Systems.
- Excellent problem solving, problem resolution & analytical skills.
- A quick learner with the ability to comprehend and explain complex technical concepts to a variety of audiences.
- Solid communication skills along with the ability to build and manage relationships with large enterprises.
- Ability to multitask and balance competing requirements.
- Ability to train a variety of audiences on the use of SOTI software (in person or remotely).
- Excellent English verbal and written communication skills is essential for this position and fluency in Swedish
- Proactive and ability to work with minimal direct supervision.
- Take and lead initiatives to successfully complete assigned projects.
- Experience in MS SQL (scripting & administration).
- Robust understanding of Networking concepts and principles (incl. certificates, SSL/TLS, firewalls & routing). Windows Server administration (LDAP/AD, services & troubleshooting)
Fri, 01 Feb 2019 16:32:46 +0100
Language/ English, Swedish
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.