Finance and Accounting Team Leader – (106744)


  • Owns service delivery of one project / large account multiple / accounts with multiple teams
  • Ensures delivery excellence in alignment with strategy, focusing on efficiency, productivity & quality
  • Responsible to create Service Level Agreement (SLA) dashboards for unit, in tandem with Transition team & ensure smooth handover
  • Resolves slippage issues, if any, with team leaders, escalate significant delivery issues, requiring senior management intervention as appropriate
  • Create mitigation plans for ensuring slippage / service credit-free delivery.
  • Drive Innovation and measure metrics on the same
  • Provide data to the stakeholders (Quality, HR, Finance, Admin) on time
  • Provides support in closure of SOW and MSA
  • Provides input for RFIs / RFPs as appropriate and support for the creation of sales collateral such as case-studies, whitepapers, etc. (Process)


  • Identify areas of security lapses and immediately act upon security incidents
  • Contributes to the development / review of appropriate business continuity plans – ensures periodic drills & review of the same
  • Ensures successful deployment of business continuity plans in project teams during contingent situations

General Process Control

  • Ensures process automation, digital dash boards and web portals in every process / account
  • Evaluates process change feasibility & where required, articulates need / benefits to the customer and drives the improvement process
  • Ensures span of control
  • Regularly benchmarks process with similar processes in TCS / Industry

Financial Control

  • Ensures time sheet compliance, nil billing leakages, H1/H2 compliance, targeted retention
  • Owns the revenue targets for assigned account & ensures achievement
  • Improve profitability by managing cost & facilitating debt collections
  • Ensures timely billing & compliance to time sheets in process teams
  • Ensures minimal lead-time in conversion of non-billable to billable resources in account

Quality Functions

  • Participation and enablement of certifications related to quality, compliance, process standardization, etc
  • Ensures that documentation and reusable assets are created in engagements / project teams & shared as appropriate – Knowledge Management
  • Shares best-practices, ensures standardization & replication of processes
  • Monitors how many reusable assets has been used in the various processes

Customer Satisfaction

  • Ensures high customer satisfaction levels & conducts periodic dipsticks to measure the same through structured VoC templates
  • Periodically reviews metrics with customer
  • Ensures customer visits are well-managed
  • Interfaces with customer to address escalated concerns
  • Participates in client presentations to showcase project’s depth of delivery expertise / capability & explores opportunities to increase wallet share from customer
  • Manages client visits / floor walks to delivery site & appropriately projects delivery capabilities

People Management

  • Ensures timely redressal of project associates’ grievances, arbitrating where required
  • Ensures fluidity & rotation to manage associate aspirations and account needs
  • Ensures all Deployment HR initiatives are communicated & implemented
  • Organizes adequate team-building activities such off-sites, team lunches, etc on a periodic basis
  • Sets reasonable, challenging and clear performance goals for direct reports, communicates expectations clearly, monitors performance & provides appropriate feedback
  • Communicates regularly and motivates the team ensuring retention management
  • Ensures team members are provided opportunities to further their career aspirations in line with their capabilities and organizational requirements thereby creating a Job rotation culture
  • Identifies individuals in the process and grooms them to ensure Succession planning
  • Monitors associate morale periodically, through dip-stick / skip-level meetings, open houses, etc
  • Encourages initiatives to foster work-life balance & make the work-environment lively
  • Identifies & assigns appropriate roles to team members while discussing an appropriate career path for direct team members
  • Monitors gaps in one’s own required competencies & creates a development plan vis-à-vis one’s current / aspirational role in discussion with manager
  • Enrolls for relevant learning / development programs to bridge competency gaps
  • Participates in learning sessions to share one’s own expertise in process / domain / management scope as required
  • Participates in recruitment activities to source talent in live with organizational goals
  • Graduation in Commerce or Economics or Accounts or Finance, as Major
  • Over all 5-8 years of experience
  • Core experience of 5 years in Finance & Accounting (AP / AR / GL)
  • 3 years in People Management experience in similar field


  • Internal career path
  • Cafeteria
  • A colorful and dynamic work environment with a great diversity of people, cultures and business areas
  • An open culture that improves the quality of life

Thu, 14 Mar 2019 13:43:02 +0100



Account Manager
Language/ English

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