Finnish Speaking Customer Service Advisor – (100639)

Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 24 countries.

For more information visit www.sitel.com

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For our campaign a client operating in the financial industry, we are looking for positive and enthusiastic Finnish Speaking Customer Service Advisor
 

Your Tasks:

  • Communicate via telephone with existing customers in order to solve their non-technical issues;
  • Give information about the product to existing customers and prospects via telephone and handle the inquiries on basics in a case closing manner;
  • Transfer more difficult inquiries to third level if necessary;
  • Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction;
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager;
  • Carry out customer request referrals and transfer in timely and correct manner by predefined rules;
  • Inform the management of any scope changes, or new support needs arisen.

We are looking for employees meeting the following requirements:

  • Excellent verbal communication skills;
  • Fluent command of spoken Finnish;
  • Very good command of both spoken and written English;
  • Good numerical and verbal reasoning skills;
  • Excellent MS Office Professional skills.

SITEL Bulgaria offers you:

  • Competitive remuneration scheme including monthly performance bonus;
  • Social package including: additional healthcare insurance, gift vouchers, social team activities;
  • To join a young and dynamic team in multinational environment;
  • Opportunities for long-term professional career;
  • Entitlement to company internal training and development accordingly global standards;
  • Relocation package;
  • Friendly and accessible office location.

If you are interested, we will be glad to receive your application.

Wed, 14 Nov 2018 16:09:59 +0100

Bulgaria Sofia

Sitel Bulgaria

Permanent
Customer Service
Language/ English, Finnish

Vai al sito

Potrebbero interessarti

Country Manager (m/f/x) – Switzerland –... About Event Inc Event Inc is Europe’s leading online marketplace connecting businesses to great spaces. Your company’s christmas party, an offsite, a...
Reception Desk Executive (German) – (86439) Are you already in Barcelona? Can you start asap? Apply now! The CompanyFor one of our clients, a successful and well-known American company which is...
Norwegian speaking Customer Support Agent – ... Have you ever wanted to live in Athens? This might be the perfect opportunity for you. Main Duties: Speak to customers via phone, email, and live ch...
Danish Customer Service – Lisbon, Portugal &... Don't delay email your CV today and find a job quickly in sunny Portugal A global leader in Customer Contact Management Solutions and Services in...