After training, the sales agent will support the existing clientele in co-operation with other departments. Your primary responsibility is to get your customers to make re-purchases. In this task, you answer your customers' most common questions, use internal and external customer systems, make customer deals, research to find the best customers, process payment transactions, and update customer information to CRM. This role is continuous communication with customers and requires strong expertise and professionalism. Even if you need to be confident in customer affairs, you do not need to solve the more complicated issues or payment transactions. A successful sales agent has excellent organizational and time-management skills and is able to work in partnership with various departments to ensure a high level of customer satisfaction.
- Acquisition of repeat orders from the main product / service via phone and e-mail
- Use a customer management system to monitor repeat order activity, monitor customer relationships, and detect new opportunities
- You are organizational and highly goal-oriented, you are trying to reach your sales target actively
- Deliver efficiently with both internal and external customers and reach at least 50+ customer contacts per day
- Build long-lasting partnerships with sales representatives, business department and management to improve systems and processes
- 6-9 months of previous experience in customer service
- Past experience of a fast-paced environment is considered to be an advantage
- Need to be able to quickly learn new technology
- Knowledge of Microsoft Excel and Outlook
- Ability to follow instructions, call manuscripts, and predefined processes
- Excellent customer communication skills both in writing and oral, with the ability to work in a professional way
- Ability to prioritize matters, design and coordinate work tasks efficiently to achieve these goals
- Ability to communicate with customers efficiently in a fast-paced environment and to develop positive customer relationships
- Want to be part of the winning team
- Successful features include:
- Perseverance and persistence
- Systematic approach to work
- Good social skills and ability to attract interest
Wed, 21 Feb 2018 09:02:04 +0000
Sales & Marketing
Language/ Finnish, English
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.