French Client Support Agent – (104811)

OVERVIEW

We’re currently looking for French Client Support Agents (with English) to join us in our International Hub in Lisbon. The main purpose of the role would be to provide support to Client-Brands advertising in our client’s app – one of the most used mobile apps in the world (100M+ Downloads – 4.6* from 8M reviews on Google Play).

You will be part of a rapidly growing multilingual client-facing team and will be working onsite with and alongside internal teams for a leading online multinational company. You’ll be guiding Client-Brands on the effectiveness of their ads, troubleshoot and update campaigns.

 

RESPONSIBILITIES

  • Provide outstanding support services to top tier advertisers and internal sales teams.
  • Answer campaign-related questions and troubleshooting.
  • Master our internal tools and systems to effectively provide solutions and support to our clients.
  • Collect assets from clients and identify gaps in order to effectively collaborate and optimize campaigns.
  • BA/BS degree or equivalent practical experience;
  • Relevant work experience in a customer/client technical support role;
    • Preferably in Marketing/Optimisation projects;
  • Must be fluent in English and French;
  • Ability to work in a multicultural environment and as part of cross-functional teams;
  • Proficient in Microsoft Office/Google Suite; Specifically, highly proficient in Excel.
  • Competitive base salary and benefits;
  • Training and career development opportunities;
  • A culture of respect and human empowerment;
  • Very nice office space by the Tagus river, served by several businesses and great access to public transportation.

 

Fri, 08 Feb 2019 17:13:12 +0100

Portugal Lisbon

Cognizant Technology Solutions

Permanent
Sales & Marketing
Language/ English, French

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