About our company
BlueLink International CZ is an Air France international SSC based in Prague: 500 employees, 50 nationalities, 20 different languages spoken and a business that is constantly growing.
Our team members consistently display an attitude of excellence and the ability to think like a customer. Our employees’ daily challenge is to satisfy customers with requests regarding: after flight claims, loyalty programs, booking of flight tickets, B2B activities, social media and related subjects.
Interested in working in a fast-paced, team-oriented environment? BlueLink offers competitive benefits and awesome flight privileges!
French consultant for VIP airline customers
What are you going to do?
As a travel consultant, you will have one of the most important roles in our company. If you are a person who enjoys working in an exciting international environment, this is your opportunity. You will need to enjoy speaking with and helping others, be naturally out-going and committed to improving every passenger's travel experience.
• Work for Air France, Delta Airlines and KLM customers – Elite Platinum customers of frequent flyer program
• Deliver top quality service for VIP passengers
• Book flight tickets/modify reservations according to the internal airline procedures
• Work in collaboration with other departments/entities from all around the world
• Provide full customer support (Booking – Flying Blue (award bookings) – Luggage – Claims)
• Handle passengers requests both by phone and email
What do we expect?
• Excellent level of French Language (C1 or C2)
• English level B2
• Willingness to communicate and help customers, willingness to go “the extra mile“
• Professionalism, accuracy, punctuality, responsibility and team spirit
• Solid knowledge of Ticketing software (preferably Amadeus) is advantage
• Previous Experience in Customer Service is a plus
• Flexibility: service is provided 24/7
What we offer:
• Indeterminate contract (CDI)
• Competitive salary
• Extensive and paid training on our products and procedures
• Relocation package (accommodation for one month)
• Flight tickets for reduced prices (you only pay for airport taxes) for you, legal spouse and children twice per year
• Travel fund
• Cafeteria benefits
• Meal tickets
Starting date: January 2019
Mon, 14 Jan 2019 11:30:47 +0100
Bluelink International CZ
Permanent
Customer Service
Language/ English, French
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
