French consultant for VIP airline customers – (103308)

About our company
BlueLink International CZ is an Air France international SSC based in Prague: 500 employees, 50 nationalities, 20 different languages spoken and a business that is constantly growing. 
Our team members consistently display an attitude of excellence and the ability to think like a customer. Our employees’ daily challenge is to satisfy customers with requests regarding: after flight claims, loyalty programs, booking of flight tickets, B2B activities, social media and related subjects. 
Interested in working in a fast-paced, team-oriented environment? BlueLink offers competitive benefits and awesome flight privileges!

French consultant for VIP airline customers

What are you going to do?

As a travel consultant, you will have one of the most important roles in our company. If you are a person who enjoys working in an exciting international environment, this is your opportunity. You will need to enjoy speaking with and helping others, be naturally out-going and committed to improving every passenger's travel experience.

• Work for Air France, Delta Airlines and KLM customers – Elite Platinum customers of frequent flyer program

• Deliver top quality service for VIP passengers

• Book flight tickets/modify reservations according to the internal airline procedures

• Work in collaboration with other departments/entities from all around the world

• Provide full customer support (Booking – Flying Blue (award bookings) – Luggage – Claims)

• Handle passengers requests both by phone and email

What do we expect?

• Excellent level of French Language (C1 or C2)

• English level B2

• Willingness to communicate and help customers, willingness to go “the extra mile“

• Professionalism, accuracy, punctuality, responsibility and team spirit

• Solid knowledge of Ticketing software (preferably Amadeus) is advantage

• Previous Experience in Customer Service is a plus

• Flexibility: service is provided 24/7

What we offer:

• Indeterminate contract (CDI)

• Competitive salary

• Extensive and paid training on our products and procedures

• Relocation package (accommodation for one month)

• Flight tickets for reduced prices (you only pay for airport taxes) for you, legal spouse and children twice per year

• Travel fund

• Cafeteria benefits

• Meal tickets

Starting date: January 2019

Mon, 14 Jan 2019 11:30:47 +0100

Czech Republic Prague

Bluelink International CZ

Permanent
Customer Service
Language/ English, French

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