French Consumer Risk Appeals Agent – (101440)

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies

 

As a French Consumer Risk Appeals Agent within Risk Operations, your primary responsibilities will be to review PayPal accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted. You may be working on both account maintenance and escalation queues and will be using various applications to assess the legitimacy of the account holder or the transaction. You are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether the limitation should be removed. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. An Appeals Agent within Risk Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

 

Fluent French and English are required for this role.

 

Core Duties:

  • Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk. Analyze account history and trends and perform relevant research to effectively identify problems (70%)
  • Contacting account holders in an effort to verify activity and mitigate loss (20%)
  • Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity. (10%)

 

Core Competencies:

  • Customer Focus
  • Decision Quality
  • Problem Solving
  • Drive for Results
  • Time Management
  • Functional / Technical Skills
  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English)
  • Strong written (email) communication utilizing proper grammar and punctuation (in English)
  • Ability to make discretionary decisions based on research.
  • Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).
  • Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

Annual Bonus, Fully subsidised Medical Insurance (VHI), 25 days holidays, Free onsite Gym, Subsidised restaurant and free tea / coffee

Sat, 01 Dec 2018 13:08:38 +0100

Ireland Louth

PayPal
24.000 € – 30.000 € gross / year
Permanent
Agent
Language/ French, English

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