French Customer Advisor – Airline Reservations – Lisbon – (105889)

French Customer Advisor – Airline Reservations – Lisbon

Webhelp is a multinational company, present in 35 countries with more than 50 000 employees and is a global leader in business process outsourcing. Webhelp is growing in Portugal since 2015 and has over 1000 employees and counting!

 

Your mission

  • Booking management (altering, cancelling or creating new reservations)
  • Advising customers on the services we provide on the phone or by email
  • Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
  • Post-sales service (litigation and compensation management)
  • Handling and manage the administrative process (invoicing, written communication, travel documents)

Profile

  • Native or fluent in French
  • Good command of English (minimum B2)
  • Previous experience in customer service, tourism or travel is a plus
  • Knowledge of GDS tools Sabre, Amadeus or Galileo
  • Availability to work in rotating shifts (schedules depending on the project)
  • Excellent listening and communication skills
  • Positive attitude and team spirit
  • For non-EU residents it is mandatory to have a valid work-permit

What we offer

  • Opportunity to be part of a challenging and fast paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • Free training, professional development and career evolution
  • A multicultural and inclusive environment
  • Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others

Thu, 28 Feb 2019 09:11:04 +0100

Portugal Lisbon

Webhelp Portugal

To negotiate
Agent
Language/ English, French

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