We are looking for French Customer Service Advisors eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management
Responsibilities
-Help the customer in identifying and understanding technical issues
-Diagnose and identify the cause of the dysfunction
-Review the information collected during calls to improve the service
-Guide the customer to handle the alarm center and solve technical issues
-Follow the protocol to solve technical problems remotely (inbound and outbound calls)
-Generate a technician appointment if remote resolution is not possible
-Retain customers through upselling.
-Be familiarized with the products
-Advice about materials and additional must-haves for the technician's visit
-Native level of French and fluent level of English
-Knowledge on how to identify the problem and find the appropriate solution
-Sales oriented personality
-Ability to offer solution-oriented advice
-Experience in CRM or sales desired
-Interest in B2C relationship and / or a commercial fiber that just wants to be exploited!
-Show interest in technology and related services
-Part-time positions available, from Monday to Saturday
-Salary for 35 hours: 15524.74€ gross/year
-Individual career paths to grow within the project
-We are one of the world's largest provider of contact center services
-Engage in an excellent work environment and team building activities.
-Dynamic and international environment
Mon, 04 Feb 2019 12:02:58 +0100
TELEPERFORMANCE SPAIN
Less than 18.000 € gross / year
Project/Service based
Customer Service
Language/ English, French
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
