French Customer Service Advisor – (104496)

We are looking for French Customer Service Advisors eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management

 

Responsibilities

 

-Help the customer in identifying and understanding technical issues 
-Diagnose and identify the cause of the dysfunction 
-Review the information collected during calls to improve the service 
-Guide the customer to handle the alarm center and solve technical issues 
-Follow the protocol to solve technical problems remotely (inbound and outbound calls) 
-Generate a technician appointment if remote resolution is not possible 
-Retain customers through upselling. 
-Be familiarized with the products

-Advice about materials and additional must-haves for the technician's visit

 

-Native level of French and fluent level of English

-Knowledge on how to identify the problem and find the appropriate solution 
-Sales oriented personality 
-Ability to offer solution-oriented advice

-Experience in CRM or sales desired 
-Interest in B2C relationship and / or a commercial fiber that just wants to be exploited! 
-Show interest in technology and related services 

 

-Part-time positions available, from Monday to Saturday 
-Salary for 35 hours: 15524.74€ gross/year
-Individual career paths to grow within the project 
-We are one of the world's largest provider of contact center services 
-Engage in an excellent work environment and team building activities. 
-Dynamic and international environment

Mon, 04 Feb 2019 12:02:58 +0100

Spain Barcelona

TELEPERFORMANCE SPAIN
Less than 18.000 € gross / year
Project/Service based
Customer Service
Language/ English, French

Vai al sito

Potrebbero interessarti

Student (m/f/d) Localization Management – (1...   Pimp your CV! An internship or working student position at TeamViewer is a door-opener for your future. Become a part of our team and experience wh...
Dutch Customer Service Agents – (103032) SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Spain for 20 years and now with a team of 700 associates in Barcelona. We bel...
Swedish Speaking Game Presenter – (86395) Our client is the world leader in live casino services and provides an excellent service to the clients around the globe with innovative and constantl...
Communication, marketing, customer service nautica... Information about the company that’s offering the internship: Taking a sailboat ride, learning to sail, spending an afternoon among friends on a cata...