French Customer Service Advisor – (104496)

We are looking for French Customer Service Advisors eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management

 

Responsibilities

 

-Help the customer in identifying and understanding technical issues 
-Diagnose and identify the cause of the dysfunction 
-Review the information collected during calls to improve the service 
-Guide the customer to handle the alarm center and solve technical issues 
-Follow the protocol to solve technical problems remotely (inbound and outbound calls) 
-Generate a technician appointment if remote resolution is not possible 
-Retain customers through upselling. 
-Be familiarized with the products

-Advice about materials and additional must-haves for the technician's visit

 

-Native level of French and fluent level of English

-Knowledge on how to identify the problem and find the appropriate solution 
-Sales oriented personality 
-Ability to offer solution-oriented advice

-Experience in CRM or sales desired 
-Interest in B2C relationship and / or a commercial fiber that just wants to be exploited! 
-Show interest in technology and related services 

 

-Part-time positions available, from Monday to Saturday 
-Salary for 35 hours: 15524.74€ gross/year
-Individual career paths to grow within the project 
-We are one of the world's largest provider of contact center services 
-Engage in an excellent work environment and team building activities. 
-Dynamic and international environment

Mon, 04 Feb 2019 12:02:58 +0100

Spain Barcelona

TELEPERFORMANCE SPAIN
Less than 18.000 € gross / year
Project/Service based
Customer Service
Language/ English, French

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