French Customer Service Agent – (87565)

 

As a French Customer Service Agent, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline agent, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An Agent within Customer Service exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.
 

Core Duties:

  • Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately.
  •  Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.
  •  Deliver on metrics for example: phone handled time, customer experience; proactive product offered and accepted opportunities.
  •  Provide consistent feedback regarding overall customer satisfaction, tools and processes
  •  Represent PayPal with a high level of professionalism and customer service at all times
  •  Resolve customer queries by telephone (90%) or by email (10%)
  •  Use all manner of modern communication to offer PayPal members the best possible service
  •  Maintain and promote a positive attitude while meeting productivity goals
  •  Continually display initiative to take on additional responsibilities toward professional growth
  •  Perform related duties as assigned

Requirements:

  • **Fluent French and English are required for this role**
  • Minimum of 6 months call centre/customer service experience
  • Ability to work in a customer-focused, target-driven environment
  • An excellent communicator with the ability to build and maintain strong working relationships

 

Skills Required:

  • Excellent phone skills and communication skills – both written and oral
  • Have excellent customer service skills and ability to demonstrate patience
  • Ability to help customer understand and navigate the PayPal site & product
  • Capable of achieving quantitative and qualitative goals
  • Proven problem solving skills and experience in delivering practical solutions
  • Ability to practice sound judgment and demonstrate initiative
  • Show a well-developed sense of urgency and follow through
  • A high degree of flexibility, team spirit and independence
  • Leadership and time management skills
  • Proficiency with MS Office, Internet and a good knowledge of databases

 

Experience

  • Ability to work in a customer-focused, target-driven environment.
  • An excellent communicator with the ability to build and maintain strong working relationships.
  • Proven problem solving skills and experience in delivering practical solutions.
  • Proficiency with MS Office, Internet and a good knowledge of databases.
  • A high degree of flexibility, team spirit and independence

What we offer you as an Employer

1. PayPal has repeatedly been recognized as one of the best places to work in Europe.

2. A full-time secure position with excellent career progression opportunities.

3. Work in a state of the art Dundalk office using cutting edge technology.

4. Be part of a community that is committed to fostering the following four cultural values: Innovation & Creativity; Collaboration; Diversity & Inclusion and Wellness.

5. A supportive and diverse environment that allows our employees to thrive and learn.

6. A socially innovative company that helps communities worldwide.

 

Other Additional Benefits:

1. 25 days holiday + national holidays.

2. 4 weeks additional extra holiday every 5 years.

3. Performance-related additional remuneration.

4. Subsidised restaurant, onsite gym and games room. 

Mon, 05 Mar 2018 16:10:11 +0000

Ireland Louth

Permanent
Customer Service
Language/ French, English

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