French Customer Service & Technical Support, Athens – (86453)

French Customer Service & Technical Support, Athens, Greece 

Our Client was Established in 1989, the very first company to introduce contact centre outsourcing provision in Greece and by far the largest in the local market. It started becoming a major Multilingual destination for Europe, the Middle East and Africa, serving currently over 130 markets in 35 languages & dialects and employing nearly 4,500 people from 91 nationalities. 

Role: French Customer Service or French Technical Support 

Location: Athens, Greece 
Bonus’: 100.00€-200.00€ 
Relocation package: Flight ticket given (within UE), taxi from airport, 2 weeks hotel accommodation (breakfast included) 
Salary: 1045.00€ (14 salaries yearly) every 6 months you receive an extra salary 
Other great benefits as well that adds on to your monthly salary ! 

What would you do: 

Receive inbound calls, E mails and Chats from consumers requiring product support 
Maintain, analyse, troubleshoot and attempt repair of all products 
Investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions 
Ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved 
Speak clearly and inform accordingly the consumers 
Manage the length of the calls ensuring minimum consumer inconvenience 
Stay current with system information, changes and updates 

What we are looking for 

Customer Service and Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions. 
Clear communication and soft skills (written + verbal) 
Strong tech skills and familiarity with new technologies 
Capability of handling demanding clients and stressful situations 
Readiness to work in a fast paced environment 
Demonstrate an efficient communication and politeness during the call 
Effective listening skills 
Knowledge Retention + Attention to Detail
 

What we are looking for 

Customer Service and Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions. 
Clear communication and soft skills (written + verbal) 
Strong tech skills and familiarity with new technologies 
Capability of handling demanding clients and stressful situations 
Readiness to work in a fast paced environment 
Demonstrate an efficient communication and politeness during the call 
Effective listening skills 
Knowledge Retention + Attention to Detail
 

Bonus’: 100.00€-200.00€ 
Relocation package: Flight ticket given (within UE), taxi from airport, 2 weeks hotel accommodation (breakfast included) 
Salary: 1045.00€ (14 salaries yearly) every 6 months you receive an extra salary 
Other great benefits as well that adds on to your monthly salary ! 
 

Fri, 09 Feb 2018 14:42:01 +0000

Greece Attica


Less than 18.000 € gross / year
Permanent
Customer Service
Language/ French, English

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