French Customer Service & Technical Support, Athens, Greece
Our Client was Established in 1989, the very first company to introduce contact centre outsourcing provision in Greece and by far the largest in the local market. It started becoming a major Multilingual destination for Europe, the Middle East and Africa, serving currently over 130 markets in 35 languages & dialects and employing nearly 4,500 people from 91 nationalities.
Role: French Customer Service or French Technical Support
Location: Athens, Greece
Bonus’: 100.00€-200.00€
Relocation package: Flight ticket given (within UE), taxi from airport, 2 weeks hotel accommodation (breakfast included)
Salary: 1045.00€ (14 salaries yearly) every 6 months you receive an extra salary
Other great benefits as well that adds on to your monthly salary !
What would you do:
Receive inbound calls, E mails and Chats from consumers requiring product support
Maintain, analyse, troubleshoot and attempt repair of all products
Investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions
Ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved
Speak clearly and inform accordingly the consumers
Manage the length of the calls ensuring minimum consumer inconvenience
Stay current with system information, changes and updates
What we are looking for
Customer Service and Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions.
Clear communication and soft skills (written + verbal)
Strong tech skills and familiarity with new technologies
Capability of handling demanding clients and stressful situations
Readiness to work in a fast paced environment
Demonstrate an efficient communication and politeness during the call
Effective listening skills
Knowledge Retention + Attention to Detail
What we are looking for
Customer Service and Technical Support Representatives will provide technical and network problem resolution to customers by performing some relevant questions, while guiding users through step-by-step solutions.
Clear communication and soft skills (written + verbal)
Strong tech skills and familiarity with new technologies
Capability of handling demanding clients and stressful situations
Readiness to work in a fast paced environment
Demonstrate an efficient communication and politeness during the call
Effective listening skills
Knowledge Retention + Attention to Detail
Bonus’: 100.00€-200.00€
Relocation package: Flight ticket given (within UE), taxi from airport, 2 weeks hotel accommodation (breakfast included)
Salary: 1045.00€ (14 salaries yearly) every 6 months you receive an extra salary
Other great benefits as well that adds on to your monthly salary !
Fri, 09 Feb 2018 14:42:01 +0000
Less than 18.000 € gross / year
Permanent
Customer Service
Language/ French, English
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.
