French IT Technical Support at Fujitsu Portugal (m/f) – (86977)

Fujitsu is a world IT leader leading authority in hardware and IT services business. Fujitsu Global Delivery Center in Lisbon is a multilingual Center with more than 1300 employees providing 24/7 IT and other specialized services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

We are growing day by day and we owe our success to each one of our employees. Without them, none of this would be possible.

 

We are now recruiting Service Desk Agents – 1stLine support to provide technical assistance to users via email or phone. Do you want to join a multicultural, dynamic and enthusiastic team of over 1300 colleagues from all over the world?

 

 

Job purpose: To provide a single point of contact for users, dealing with the management of both routine and non-routine Incidents, Problems and requests. Provision of 1st line support for incidents.

Key accountabilities:

  • Handle phone calls, emails and other portal interaction tools with agreed SLA
  • Perform all duties in accordance to required quality
  • Participate in knowledge capture processes
  • Correct use of escalation to Service Desk Expert as per desk procedures
  • Significant time spent dealing with customer on the phone
  • Must be able to interface internally and externally
  • Works as part of a team and contributes to team targets
  • Expected to be flexible in covering shifts
  • Typical career path will be to Service Desk Expert or ITIL Process Controller

 

Key education and experience:

  • Proficiency in English and good command in French
  • Knowledge of various software and applications (minimum: Windows environment and MS Office package)
  • Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm

We offer:

§  Very competitive salary, bonuses and benefits package

§  Training, support and internal career progression plan

Excellent facilities centrally located near a wide range of public transports

Tue, 20 Feb 2018 19:07:17 +0000

Portugal Lisbon


To negotiate
To negotiate
IT Helpdesk
Language/ French, English

Vai al sito

Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.

Potrebbero interessarti

Start a new career in Bucharest using your native ... The role of the procurement process associate is to take care of booking and purchasing working materials. The procurement associate must also be able...
Customer Service French+Italian+ Spanish (Night OR... We are looking a Customer Service agent with fluent level of French, Italian and Spanish to work for an international insurance company based in the c...
German speaking Customer Service Advisors – ... German Speaking Customer Service Advisors Berlin, Germany €22,740 per year shift allowances   Excellent opportunity to join this leading company...
Administrative Officer – Italian Speaker ... To integrate a multicultural team providing support to all HR requests in several languages.To provide support to all employees in all HR Application ...