French Project Manager – (106748)

Project Leadership

  • Accountable and responsible for the company and Customer reporting activities
  • Ensures delivery is in line with customer expectation and agreed SLAs
  • Reviews and follow-ups of project tasks on regular basis 
  • Metrics and Quality control of project activities
  • Project Quality Assurance activities
  • Overall accountability for keeping project SLAs and KPIs
  • Design process improvement plan for performance  and service level improvements
  • Client / Stakeholder Management, active participation in meetings with key stakeholders

People Management

  • Performance Evaluation of team members in the performance management tool of the company
  • Managing resource planning and shift schedule
  • Solving conflicts, issues reported by team members or escalating them to SDM

Knowledge management

  • Learn and implement new technologies, tools, processes and policies
  • Coordinate and follow-up knowledge management process and documentation activities
  • Document and share best practices with peers and team members
  • Attend all training sessions as planned
  • Share knowledge updates on team meetings and individual feedback sessions
  • At least 3 years experience in IT customer service
  • Basic Service Management/ITIL Foundation level knowledge
  • Fluency in English language (both oral and written) 
  • Excellent learning skills and high level of flexibility
  • Excellent customer handling skills and effective communication
  • Good knowledge of Microsoft Windows XP, Microsoft Office suite and Internet Explorer
  • Advanced level analytical and troubleshooting skills
  • Good knowledge of standard Service Desk tools and processes
  • Flexibility on schedule changes and occasional out-of-office availability
  • Cafeteria
  • A truly multinational team
  • Young, dynamic and constantly growing organization
  • High-tech office environment
  • Long-term opportunities
  • Easily accessible workplace
  • Competitive compensation package

Thu, 14 Mar 2019 14:23:34 +0100



Project Manager
Language/ English, French

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