French Speaking Inbound Sales and Support – (106607)

TTEC, a global leader in customer experience with 50,000 employees in 80 countries and 5 continents!


We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.

Job description:

In this position, you will be working for a major US startup company. Since going to market in 2018, its revolutionary product, which enhances health through sanitization, has been a phenomenal success.

To help with its European success, we are building teams of bilingual professionals here at TTEC Belfast.

It’s an amazing opportunity to join a great team and grow with the company.

What will your typical day look like?

As a Bilingual Inbound Sales Representative, you will handle customer interactions and establish a relationship of trust with them to increase their level of satisfaction and confidence.

Specifically, you will:

  • handle incoming inquiries and sales orders from our customers in a positive and enthusiastic manner
  • actively listen to customers to better understand their needs
  • upsell, cross sell and objection handle
  • preform basic troubleshooting to assist customers with issues
  • propose products and services that meet their needs
  • solve customer issues
  • redirect them to someone else for help, if required
  • ensure the customer leaves the interaction feeling reassured and impressed

You are:

  • Fluent in English and French (to at least C2 proficiency)
  • Dynamic, passionate and caring
  • Interested in having a challenging job
  • Able to work with minimal supervision
  • Computer savvy
  • Flexibility to work shifts
  • With previous work experience in customer services or sales

What’s in it for you?

  • £18,720.00 per annum before bonus
  • Progression opportunities within a global organization
  • Weekly 1:1 behavioral coaching sessions
  • Ongoing support for immediate questions
  • Monthly performance-based bonus programs
  • Benefits (medical and dental)
  • Employee discounts with local partners
  • Expanded social network
  • Competitive annual base salary plus bonus based on performance
  • Excellent relocation package to assist you in moving to Belfast (Including flight assistance and 7 nights hotel accommodation).
  • Continuous paid training on the latest technology
  • Private Health/Medical Insurance, Dental Plan as well as Eye Care Reimbursements
  • Private Pension and Life assurance
  • 25 Annual leave days, bank holidays and leave increasing with service

Something exceptional is happening at TTEC. Join us and experience it for yourself!

Tue, 12 Mar 2019 16:07:26 +0100

United Kingdom

TTEC UK Limited

Customer Service
Language/ English, French

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