Gaming support agent with high level of German – (105778)

As a Gaming Support Agent, your main objective will be to improve the customer experience by sharing consumer feedback and recommendations to the client:

You will be responsible for: 

– Basic hardware requests regarding Consoles and Computer Games
Ex.: Customer can hear the game, but not see
– Where to find the next store to buy the Game
– Connectivity
– Account management
– Apps on tablets
– Keyboard connection via Bluetooth
– Use of computer
– Upgrades
– How to download service status
– Account passwords
– Abonnements
– Buying games with accounts; prepaid codes
– Hardware questions
– Issues with interrupted or not working games on specific console and Windows PCs

We are looking for a person with the following qualifications, experience and skills:


– Excellent level of German and English (BOTH SPOKEN AND WRITTEN) 


– Experience in Helpdesk, IT or Customer Service is a plus


– Feel passionate about the gaming industry and be an active gamer
– Show strong logical thinking, good communication and team player
– Have consumer oriented mind-set and willingness to provide the best service
– Have technical knowledge and technical support experience will be considered a plus

– Attractive salary structure;

– relocation package for those coming from abroad;

– signing bonus.

– great location.

Tue, 26 Feb 2019 16:47:45 +0100


TSP | International

To negotiate
Customer Service
Language/ English, German

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