German Airline Customer Advisor
Webhelp is a multinational company, present in 35 countries with more than 50 000 employees and is a global leader in business process outsourcing. Webhelp is growing in Portugal since 2015 and has over 1000 employees and counting!
Would you like to work in a project where you will be ready to take on all the challenges and work among the biggest Travel & Tourism players?
Do you want to be part of a project that has allowed more than 200 000 customers to travel around the world?
Webhelp has now the perfect opportunity for a bright career in the Travel & Tourism world!
• Offering information, solutions and counselling to customers via phone and email
• Manage reservations backoffice (new reservations, ticket issuing, reservation amendments)
• Post sales service (litigation and compensation management)
• Achievement of the performance targets defined by the project
• Management of the administrative process (invoicing, written communication and emission of travel documents)
- Native or fluent in German
- Good command of English (minimum B2)
- Previous experience in customer service, tourism or travel is a plus
- Availability to work in rotating shifts (schedules depending on the project)
- Ease in multitasking several applications at once
- Excellent listening and communication skills
- Positive attitude and team spirit
- For non EU residents it is mandatory to have a valid work-permit
What we offer
- Opportunity to be part of a challenging and fast paced environment
- Possibility to collaborate with some of the biggest brands in the industry
- Free training, professional development and career evolution
- A multicultural and inclusive environment
- Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others
- If living abroad, we offer a relocation package that includes: three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
- Work Place – Lisbon, Portugal
Thu, 28 Feb 2019 10:41:09 +0100
Language/ English, German
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.