German Airline Customer Advisor – Lisbon – (105898)

German Airline Customer Advisor

Webhelp is a multinational company, present in 35 countries with more than 50 000 employees and is a global leader in business process outsourcing. Webhelp is growing in Portugal since 2015 and has over 1000 employees and counting!

 

Would you like to work in a project where you will be ready to take on all the challenges and work among the biggest Travel & Tourism players?

Do you want to be part of a project that has allowed more than 200 000 customers to travel around the world?

Webhelp has now the perfect opportunity for a bright career in the Travel & Tourism world!

 

 

Your mission

• Offering information, solutions and counselling to customers via phone and email

• Manage reservations backoffice (new reservations, ticket issuing, reservation amendments)

• Post sales service (litigation and compensation management)

• Achievement of the performance targets defined by the project

• Management of the administrative process (invoicing, written communication and emission of travel documents)

Profile

  • Native or fluent in German
  • Good command of English (minimum B2)
  • Previous experience in customer service, tourism or travel is a plus
  • Availability to work in rotating shifts (schedules depending on the project)
  • Ease in multitasking several applications at once
  • Excellent listening and communication skills
  • Positive attitude and team spirit
  • For non EU residents it is mandatory to have a valid work-permit

What we offer

  • Opportunity to be part of a challenging and fast paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • Free training, professional development and career evolution
  • A multicultural and inclusive environment
  • Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others
  • If living abroad, we offer a relocation package that includes: three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • Work Place – Lisbon, Portugal

Thu, 28 Feb 2019 10:41:09 +0100

Portugal Lisbon

Webhelp Portugal

To negotiate
Agent
Language/ English, German

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