German Client Concierge – up to 32k + Relocation – (104551)

Manpower's client is is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services. 

This position will be challenged with having to balance the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes. 

Ideal candidates will be comfortable understanding social media campaigns and supporting bugs and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mind-set. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies. 

 

Minimum Qualifications: 

• Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience 
• Demonstrated capability to create world-class customer experiences with each and every interaction 
• Fluent in German & English (Written & Oral) 
• Must have exceptional grammar and typing accuracy skills – experience with business communication 
• Client focused and solutions oriented; Good problem solving and analytical skills 
• Ability to comprehend and analyse client situations and apply the right solution 
• Ability to collaborate and work effectively on a team 
• Self-learner interested in both the how and the why 
• Ability to educate customers on policy and product questions 
• Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail 
• Ability to follow processes without being blinkered by them 

Preferred Qualifications: 

• Experience in online advertising at a major media agency or publisher 
• E-mail and chat support experience 
• Pre-sales experience, able to deliver product value proposition 
• Experience working in and with a global organization 
• Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. 

 

Salary is 32000k

Amazing benefits such 25 days of holidays, pension, tax saver, food on site etc

Great location just beside Dublin's city center.

Sounds Good? Don't miss this opportunity and apply today!

 

Mon, 04 Feb 2019 17:36:51 +0100

Ireland Dublin

Manpower Ireland
30.000 € – 36.000 € gross / year
Permanent
Customer Service
Language/ German

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