German Communications Customer Advisor – Lisbon – (105902)

German Communications Customer Advisor – Lisbon

Webhelp is a multinational company, present in 35 countries with more than 50 000 employees and is a global leader in business process outsourcing. Webhelp is growing in Portugal since 2015 and has over 1000 employees and counting!

We are looking for someone with a love for all the latest technology, everything from mobile apps to streaming services, and who’s addicted to the newest TV shows and movies. If you have a passion for helping people and customer service, and you tend to binge watch tv-shows and can’t let go of your phone then you’ll love this project!

 

Your mission

• Responding to customers exclusively via email and chat service;

• Troubleshooting and resolving technical issues;

• Helping customers make the best choice from the extensive library of tv-show boxsets and movies;

• Registering contacts and client information according to the work procedures;

• Achievement of the performance targets defined by the project;

Profile

  • Native or fluent in German
  • Good command of English (minimum B2)
  • Previous experience in customer service is a plus
  • Availability to work in rotating shifts (schedules depending on the project)
  • Excellent listening and communication skills
  • Positive attitude and team spirit
  • For non EU residents it is mandatory to have a valid work-permit

What we offer

  • Opportunity to be part of a challenging and fast paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • Free training, professional development and career evolution
  • A multicultural and inclusive environment
  • Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others
  • If living abroad, we offer a relocation package that includes: three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • Work Place – Lisbon, Portugal

Thu, 28 Feb 2019 10:47:01 +0100

Portugal Lisbon

Webhelp Portugal

To negotiate
Agent
Language/ English, German

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