German Consumer Experience (Junior Position) – (82329)

Our client is an international company in sports industry leader in its sector as a True Sports Performance Brand.

Now they are looking to incorporate in their Consumer Experience Contact Hub someone with proper Customer Service orientation.

Role:

-Deliver the best consumer experience attending consumers in all sort of questions about our products or services through the different existing contact points (i.e.: phone, email, Twitter, Facebook)

-Contribute and support the implementation of the Global Consumer Experience Strategy into the Local market.

-Data entry and maintenance of data related to the consumers at local market level into the CRM Platform.

-Manage Cases and Ecommerce questions using the software tools provided.
 

 

-People with high orientation to customer service and passionate about sports.

– Native level or German, high level of French and advance level in English

-3 years work experience

-Persuasive and good Communicator (both written and spoken)

-Ability to work both individual and team work.

-Attentive, empathic, flexible and proactive

– Eager to learn

We offer:

-Being an important part of a new project with international projection in one of the business areas with more development and investment currently: Consumer Experience.

-Paid training induction program.

– 6 months trial contract + Fix contract

-Work in a brand new company with the best working tools and environment possible.

– In addition to the salary, we offer social benefits

Thu, 16 Nov 2017 08:45:16 +0000

Spain Barcelona


Less than 18.000 € gross / year
Permanent
Customer Service
Language/ German, French, English

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