German Customer Advisor- Cycling Industry – (93116)

The SELLBYTEL Group is proud to collaborate with Mavic and ENVE by providing customer support to their customers.

Mavic and ENVE believe in creating trends in the cycling world not following them. By joining our team you will have the opportunity to learn about some of the newest and most innovative cycling equipment on the market.

As new technologies are developed and before new products hit the market you will be able to learn from and speak with product developers in order to gain an in-depth knowledge about the products and the constantly evolving market.

Of course, the most important part of our job is supporting our consumers as they are the core of each of our brands. Our representatives speak with cycling enthusiasts from around the globe daily. We get to share their achievements, hear about their stories, and help them through their toughest times. Whether we are solving a problem for a consumer or helping them pick out the perfect gear for their next challenge, we are here for our consumers when they need us most.

We are a young, international team interested in candidates with vast cycling experience, a passion for sports and who have the ability to be part of a team. We welcome problem solvers and active listeners. All candidates must possess a professional customer service mindset meaning that they know how to put consumers first. We also ask for applicants who are flexible, open minded, and have a positive attitude.

If you feel like you possess the qualities and skills we are looking for we would love to hear from you.

Responsibilities

Contact Management:
– Answering product questions and providing consumers with requested information.
-Assisting consumers throughout the ordering process, to file warranty claims, and with after sales services. 
– Handling incoming consumer contacts (via telephone, e-mail, chat, or social media) by creating and logging tickets in our system.
– Following up with consumers about their open tickets by email or phone in a timely manner. 
-Listening to consumers and collecting feedback about their experience with products or support. 
-Updating tickets in accordance with proper logging procedures to ensure that the most-up-to date information is available to teammates. 
– Ensure the correct representation of the client's corporate and brand images in all interactions.

Knowledge Management:

– Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.
– Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within SELLBYTEL guidelines.
– Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.

Requirements

-Native French or German
-Fluent English
-Knowledge of Microsoft Office

Soft Skills:

-Self-motivated 
-Flexible
-Active listening skills 
-Ability to work in a team environment and independently 
-Outgoing and open minded

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

We offer

-Full-time and long-term contract
-Salary: 16500euros gross/year + up to 3600euros gross/year in bonus
-Internal Development Program

Mon, 25 Jun 2018 14:36:14 +0200

Spain Barcelona

SELLBYTEL | Webhelp Group
18.000 € – 24.000 € gross / year
Permanent
Customer Service
Language/ English, German

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