German Customer Advisor – Retail – Lisbon – (105900)

German Customer Advisor – Retail – Lisbon

Webhelp is a multinational company, present in 35 countries with more than 50 000 employees and is a global leader in business process outsourcing. Webhelp is growing in Portugal since 2015 and has over 1000 employees and counting!

 

Your mission

• Answering queries in a polite tone providing a premium customer service experience;

• Assisting customers during pre-sale, sale and post-sale stages.

• Processing complaints in a responsible way that the consumer is satisfied with the resolution;

• Managing customer’s expectations regarding the products and shipping deadlines;

• Help convey a positive image of the company and brand in every contact;

Profile

  • Native or fluent in German
  • Good command of English (minimum B2)
  • Previous experience in customer service is a plus
  • Availability to work in rotating shifts (schedules depending on the project)
  • Excellent listening and communication skills
  • Positive attitude and team spirit
  • For non EU residents it is mandatory to have a valid work-permit

What we offer

  • Opportunity to be part of a challenging and fast paced environment
  • Possibility to collaborate with some of the biggest brands in the industry
  • Free training, professional development and career evolution
  • A multicultural and inclusive environment
  • Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others
  • If living abroad, we offer a relocation package that includes: three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
  • Work Place – Lisbon, Portugal

Thu, 28 Feb 2019 10:44:32 +0100

Portugal Lisbon

Webhelp Portugal

To negotiate
Agent
Language/ English, German

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