GERMAN Customer Experience Specialist in Budapest – (72477)

Agoda is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda is part of Booking Holdings, Inc. (Nasdaq: BKNG). Agoda's network includes more than 1,000,000 accommodations worldwide. The multinational staff of nearly 3,500 professionals, located throughout the world, provides a first-rate reservation service in 40 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Budapest

Main Responsibilities:

  • To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual and team goals (KPIs)
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
  • You MUST have good command of spoken and written German language (level C1 or higher according to The Common European Framework ) + Good English communication skills
  • Fresh graduates from hospitality, travel, communications or language degrees/courses are welcome to apply or with at least 2 years of working experience in the related field.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts, public holidays and weekends 
  • Ability to work in both a team environment and independently
  • Demonstrate high degree of integrity and confidentiality
  • Full time contract
  • 5-day work week
  • Competitive market salary
  • 4 weeks’ paid training
  • Discounted hotel accommodation; anywhere in the world
  • Exposure to travel industry
  • Career advancement opportunities at any of our office locations globally
  • Work culture: balance in work and life
  • Work environment:  multinational
  • Dress code: smart casual
  • Strategic office location

 

  • We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available. 

Thu, 29 Jun 2017 05:07:19 +0000

Hungary Budapest


Less than 18.000 € gross / year
Permanent
Customer Service
Language/ German, English

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