German Customer Service Agents – (103033)

SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Spain for 20 years and now with a team of 700 associates in Barcelona. We believe Barcelona is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way.

SITEL Barcelona is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.

Top 5 Reasons to Join Us:

1. Start an international career;
2. Being involved in projects for worldwide brands;
3. Be part of a successful and growing company;
4. Meet people from all over the world;
5. Develop your language skills in an international environment.

Summary of Primary Job Responsibilities

We are now recruiting Customer Care Specialists (Inbound) to our office in Barcelona to support the German market. Based on actual skill-set and multi-language fluency, agents will handle various channels of support (e.g., phone, email, white mail, chat, etc.) inquiries covering pre-purchase suggestions, basic product troubleshooting, assist with consumer sales order entry.

Knowledge/Skills/Abilities
German Speaker (Essential)
Good English knowledge (training will be in English)
Ability to actively listen and determine customer needs
Excellent Communicational skills – typing skills for a chat or email environment

Experience Target (Preferable):
– Customer Care Experience.
– Troubleshooting experience.
– Email and chat support experience.
– Team player.

•Stable contract. Full time position from 9:00 and 18:00h.

•20.000€ gross per year for German team.

•Working in a multinational company.

•Excellent working atmosphere.

•Stimulating earnings + referral bonus program.

•Opportunity to grow inside the company.

•Training and development.

Tue, 08 Jan 2019 12:51:47 +0100

Spain Barcelona

Sitel
18.000 € – 24.000 € gross / year
Project/Service based
Customer Service
Language/ English, German

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