German Customer Service – Sunny Malta – (104180)

Our client, a well established online gaming company, based in Malta is looking for a German Customer Support agent.

The role

  • Handling all customer related queries via all contact channels (telephone, chat and emails)
  • Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects
  • Analyse and investigate accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required
  • Carry out daily Documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business
  • Carry out daily Anti-Money Laundering and Underage checks and take appropriate actions as required.
  • Work as part and alongside the Swedish Team Leader and Supervisors and Fraud/Support teams
  • Prepares and analyse statistical reports as required

REFER-A-FRIEND: Do you know someone suitable for this role? GET £250 for successful referral.

Your profile

  • German speaker at a native level with fluency in English
  • Excellent communication skills
  • Customer focused
  • Ability to work independently, to tight deadlines in a dynamic and fast moving pressured environment
  • Willing to work shifts

Wed, 30 Jan 2019 11:58:15 +0100

Malta Central Region

EyeSpy Recruitment
18.000 € – 24.000 € gross / year
Permanent
Agent
Language/ English, German

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