Our client, a well established online gaming company, based in Malta is looking for a German Customer Support agent.
- Handling all customer related queries via all contact channels (telephone, chat and emails)
- Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects
- Analyse and investigate accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required
- Carry out daily Documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business
- Carry out daily Anti-Money Laundering and Underage checks and take appropriate actions as required.
- Work as part and alongside the Swedish Team Leader and Supervisors and Fraud/Support teams
- Prepares and analyse statistical reports as required
REFER-A-FRIEND: Do you know someone suitable for this role? GET £250 for successful referral.
- German speaker at a native level with fluency in English
- Excellent communication skills
- Customer focused
- Ability to work independently, to tight deadlines in a dynamic and fast moving pressured environment
- Willing to work shifts
Wed, 30 Jan 2019 11:58:15 +0100
18.000 € – 24.000 € gross / year
Language/ English, German
Pignolo, maniaco dei dettagli e migliore amico dell’ansia.
Sono un Web Designer (anche se odio etichettarmi) e vivo ad Altamura, da circa 10 anni mi diverto in ambito web e app, mi occupo prettamente di frontend ma non disdegno a sporcarmi le mani con un bel po di sano codice.