German Customer Support for Epic Games (m/f) Lisbon – (106703)

Do you love games and grew up thinking how great it would be to work while playing the game of your life? It’s time for you to live the dream!
We are looking for passionate people who are ready to give support to our client’s community gamers. You will be helping the players to enjoy the game even more. 
If you like gaming and support then this may be the career you have been looking for.

Our Client
Founded in 1991, Epic Games revolutionized the game industry, working on interactive experiences to PC, console, mobile, AR, VR and the Web. 
Developing cutting-edge games and cross-platform game engine technology, Epic Games has its signature in several games: Unreal, Gears of War and Shadow Complex. The most popular video game on the planet nowadays, Fortnite, is also an Epic Games creation. 

Responsibility
• Be the first point of contact for our client’s player’s community;
• Be responsible for handling the gamer's questions until a resolution is found;
• Provide awesome game support to all players, using any support tools available;
• Engage directly with the players in-app chat and email.

• Native level of written and verbal communication skills in German;
• Fluency in English, written and spoken (minimum B1);
• Experience in call center environment (preferred);
• Friendly proactive attitude and great communicator in challenging situations;
• Team player with strong problem solving and conflict management skills;
• Good reasoning and analytical skills;
• Passion for games;
• Good multi-tasking and typing skills.
 

• Excellent work opportunity in a leading multinational company;
• International career in a multicultural environment;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Long-term development opportunities;
• Fixed-term, renewable contract with the possibility of permanent employment;
• Private health insurance after 6 months of employment;
• Accommodation in a room in a Teleperformance owned apartment;
• Initial flight expenses refund;
• Free annual flight to country of origin (within EU);
• Free Portuguese language courses, water sport activities, soft trekking and much more!
 

Wed, 13 Mar 2019 18:17:07 +0100

Portugal

Teleperformance Portugal

Project/Service based
Customer Service
Language/ English, German

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