German/Hungarian Application Support (relocation support) – (86812)

IT Kontrakt is a Specialist’s Manager on the IT market. For over 14 years, we have supported our employees in building and forming a personalized career path. Our team consists of 1340 technology enthusiasts, for whom unconventional approach to cooperation, diversity of projects and professional development are important. 

Duties:

  • Receiving (answering phone calls from end users) and registering Service Requests 
  • Troubleshooting and resolution of SR’s thanks to knowledge of client business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members
  • Transfer/Escalation of SR’s to other Support Groups 
  • Keeping track of and follow up of SR’s transferred to other SG
  • Informing users as to the progress of SR’s
  • Other duties as assigned by management

Requirements:

  • Understanding of networking principals
  • Analytical ability to troubleshoot complex incidents
  • General IT knowledge (very good skills as a user) as a base to quickly learn and support large number of business applications
  • Excellent English skills (both written and spoken)
  • Excellent knowledge of Hungarian and German languages (both written and spoken)

We guarantee:

  • Stable and long-term work among professionals on the basis of employment contract
  • Real influence on progress of your career path
  • Work in a team for which your opinion matters
  • Support of Business Assistant dedicated to the Specialist throughout the entire period of cooperation
  • Help in relocation to Wroclaw
  • Integration events, sports events e.g. IT run, cycling tours, football and basketball matches
  • Benefits matched to your needs

Fri, 16 Feb 2018 15:19:51 +0000

Poland Dolnoslaskie


Less than 18.000 € gross / year
Permanent
Customer Service
Language/ Hungarian, German, English

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