German & Italian Speaking Customer Service Specialist – (105408)

German & Italian Speaking Customer Service Specialist

Permanent Full Time

Sunbury-on-Thames

Up to £22K + bonus + benefits + travel allowance

Kerr operating as an employment business is seeking to appoint a German AND Italian speaking Customer Service Specialist with our client, an international company within the IT sector. The successful candidate will be responsible for queries coming via telephone, emails, social media channels.

Working hours: Monday to Thursday 8am to 5pm/ Friday 8am to 3pm

Key Tasks:

  • Receive queries from customers from different markets in an efficient and timely manner to ensure customer satisfaction as well updating database.
  • Provide first level technical support. Calls that exceed first level technical support should be passed to the Technical Support team.
  • Manage live chat requests, respond to comments from the social media management system and emails.
  • Follow company procedures to manage logistical issues.
  • Participate in regular hands-on product training to increase product knowledge.
  • Regularly review and update email templates used in the CRM system.
  • Perform other work-related duties as assigned.

Closing Date: 22nd March 2019

Please note:

  • We accept spontaneous applications via email – do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. 

Ideal candidate would have:

  • Must be fluent in English, German and Italian
  • The candidate should be customer focused, have excellent communication and organisational skills.
  • 1-year experience of dealing with customers on the phone and in email in an administrative/office-based role would be ideal.
  • Some interest in gaming would be a plus
  • Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgement.

Tue, 19 Feb 2019 16:42:01 +0100

United Kingdom England – South East

Kerr Recruitment

Permanent
Agent
Language/ Italian, German, English

Vai al sito

Potrebbero interessarti

Lisbonne – Conseiller de clientèle – Voyage ... Entant que membre à part entière de cette équipe au concept unique, vous serez responsable d’assurer la meilleure expérience clientèle aux membres du ...
Do you speak Czech? Join Genpact Cluj – (787... Opening incoming scanned invoices in workflow tool;Checking the supplier data and details in the ERP system;Entering correct data into workflow tool p...
Danish Customer Support (Confectionery Brand) R... Hej! Have we met before? With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Conc...
German Customer Service IT Support Jobs in Barcelo... German Customer Service IT Support Jobs in Barcelona A global leader in Customer Contact Management Solutions and Services in the multilingual sector,...