German & Italian Speaking Customer Service Specialist – (105408)

German & Italian Speaking Customer Service Specialist

Permanent Full Time

Sunbury-on-Thames

Up to £22K + bonus + benefits + travel allowance

Kerr operating as an employment business is seeking to appoint a German AND Italian speaking Customer Service Specialist with our client, an international company within the IT sector. The successful candidate will be responsible for queries coming via telephone, emails, social media channels.

Working hours: Monday to Thursday 8am to 5pm/ Friday 8am to 3pm

Key Tasks:

  • Receive queries from customers from different markets in an efficient and timely manner to ensure customer satisfaction as well updating database.
  • Provide first level technical support. Calls that exceed first level technical support should be passed to the Technical Support team.
  • Manage live chat requests, respond to comments from the social media management system and emails.
  • Follow company procedures to manage logistical issues.
  • Participate in regular hands-on product training to increase product knowledge.
  • Regularly review and update email templates used in the CRM system.
  • Perform other work-related duties as assigned.

Closing Date: 22nd March 2019

Please note:

  • We accept spontaneous applications via email – do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. 

Ideal candidate would have:

  • Must be fluent in English, German and Italian
  • The candidate should be customer focused, have excellent communication and organisational skills.
  • 1-year experience of dealing with customers on the phone and in email in an administrative/office-based role would be ideal.
  • Some interest in gaming would be a plus
  • Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgement.

Tue, 19 Feb 2019 16:42:01 +0100

United Kingdom England – South East

Kerr Recruitment

Permanent
Agent
Language/ Italian, German, English

Vai al sito

Potrebbero interessarti

Business Development Manager with Native Chinese &... Job Purpose Ensure the implementation of our strategic with customers assigned. Fulfil the Sales Year Plan and consequently the Sales objectives fixe...
Import Transport & Customs with Italian, Engl... We are looking for an Import Transport & Customs Specialist for a multinational company leader in the fields of Haemostasis, Critical Care and Autoimm...
Copywriter (English) – (86349) Responsibilities:  Writing short information copy for eSky.com website (landing pages, travel guides, blogs, etc.) in order to increase click-through...
SENIOR RF SYSTEMS ENGINEER-THE NETHERLANDS –... This company  is looking for enthusiastic candidates for the role of    Senior RF Systems Engineer to enable them to achieve their ambitious goals   ...